Medical Assistant

Job Summary:

Serves as a Medical Assistant in a practice or Urgent Care by primarily assisting providers and acting as a backup for reception. Clinical care provided to patients is within the scope of practice defined for medical assistants and as directed by the provider.

Essential Duties and Responsibilities

• General Medical Practice: Demonstrate competence and knowledge in clinical tasks, including but not limited to:
• Point of Care Testing (POCT): Perform urinalysis via urine dipstick, urine pregnancy testing, finger stick blood glucose, and rapid strep screening.
• Clinical Procedures: Conduct routine venipuncture, operate centrifuge, perform 12 lead EKGs, set up and assist with pelvic exams, and apply prefabricated and fiberglass splints.
• Vital Signs: Obtain accurate temperature, pulse, blood pressure, and weight for patients of all age groups.
• Injections: Administer injections safely and accurately for all age groups.
• Patient Assessment: Assist providers in assessing patients' physical, psychological, and social dimensions, participating in the implementation of care plans.
• Documentation: Accurately document reasons for visits, vital signs, and other pertinent information in patients’ charts, ensuring all entries are signed and dated.
• Patient Escort: Escort patients to exam rooms and assist as needed.
• Specimen Collection: Follow practice protocols for specimen collection.
• Infection Control: Develop and maintain infection control protocols within the MA’s scope of practice.
• Emergency Response: Notify RN and/or Provider of abnormal vital signs and high-risk patient complaints (e.g., SOB, chest pain, tongue/facial swelling, dizziness, uncontrolled bleeding).
• Patient Interaction: Welcome patients to the practice, introduce yourself by name, and keep them informed of any delays.
• Intake Functions: Perform basic intake functions under the provider’s direction.
• Staff Communication: Effectively communicate with providers and other staff to ensure patients’ needs are met.
• Patient Education: Provide patients with educational material as directed by the provider.
• Communicate with co-workers and managers when assistance is needed.
• Ensure all patient questions are answered and inquire if there is anything else that can be done to assist them.
• Answer incoming calls professionally, identify yourself and the practice, and handle calls appropriately.
• Assist in preparing and maintaining patient charts and other medical records.
• Listen carefully to callers, gather information to direct the call, take messages, or meet the caller’s needs.
• Maintain procedure carts and ensure an adequate supply of stocked items. Monitor, order, and replenish medical supply inventory as needed.
• Stock exam rooms, lab, and medication rooms as necessary.
• Assist in new staff orientation (after six months of hire).
• Perform data entry tasks as needed.
• Report conflicts in schedules or time constraints to the MA Lead.
• Attend and participate in daily huddles.
• Complete annual and critical competencies identified for the assigned department.
• Participate in the self-evaluation process.
• Act as a resource and provide in-service education in areas of expertise.
• Stay informed about changes and advancements in the field.
• Supports and promotes the mission and values of Covenant Health Ministry.
• Any other essential duties and responsibilities will be added between “Supports the mission” and “Other duties.”
• Ortho Practice - Will work with surgical patients who have had joint replacements and abide by the standards of care set forth by St. Mary's Hip & Knee Replacement Interdisciplinary Team.

Will complete the required amount of education specific to hip and knee replacement as outlined by St. Mary's Hip & Knee Replacement Interdisciplinary Team which follows DNV Hip and Knee Replacement Program requirements.

• Maintains all required competencies and completes annual compliance courses on time.
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Working knowledge of office practice and procedures.
• Handle multiple priorities.
• Computer skills.
• Must have excellent patient relations and interpersonal skills.
• Must read, write, speak, and comprehend the English language.
• Effective use of telephone skills.
• Medical Terminology required.

Education and Experience

• Certification by a nationally recognized organization which includes a competency exam. Those organizations include the American Association of Medical Assistants, the National Center for Competency Testing and National Health Career Association.
• Graduation from an accredited 2-year Medical Assistant program preferred.
• Basic Life Support certification required.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

Rate of pay displayed reflects the beginning of the pay scale.  At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.