Full-Time

Patient Support Specialist

Posted on 8/23/2025

WVUMedicine

WVUMedicine

No salary listed

Morgantown, WV, USA

In Person

Category
Customer Experience & Support (1)
Requirements
  • Obtain certification in HeartSaver First Aid within 30 days of hire date
  • Two years of college study
Responsibilities
  • Applies effective communication techniques in collaborating with members of the interdisciplinary team and in interacting with patients and significant others in therapeutic relationships.
  • Provides structure and maintains a therapeutic environment, as an active member of the health team, taking developmental age of patient into account (as determined and directed by the master treatment plan). Maintenance of the therapeutic environment includes providing care to patients in a manner that considers safety (i.e. rounds), patients’ rights and comfort.
  • Utilizes the individualized care plan for assistance in identifying and implementing developmental age appropriate interventions with patients. This includes setting limits in a therapeutic and consistent manner on a patient’s behavior with the assistance of a nurse within unit guidelines and identification of verbal and non-verbal cues for potential aggressive behavior and application of de-escalation techniques to the situation.
  • Provides assistance to visitors and families in accordance with unit policies.
  • Performs basic medical tasks (i.e. obtains and documents vital signs) and exhibits a willingness to learn additional tasks.
  • Assists patients in their activities of daily living as needed
  • Transports and supervises patients to appointments and activities on and off the unit.
  • Organizes and facilitates specific recreation, physical fitness and age appropriate leisure time activities.
  • Answers the telephone and responds to all calls in an appropriate and professional manner
  • Assists with therapeutic intervention, which may include verbal de-escalation and physical intervention.
Desired Qualifications
  • Bachelor of Science in Psychology, Social Work, Nursing
  • Prior experience working with substance use disorder

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