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Customer Success Manager
UK
Posted on 8/24/2022
INACTIVE
Locations
London, UK • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • Our biggest customers trust and rely on you to help them achieve their goals
  • You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
  • You've directly contributed to increasing the adoption, renewal, and net retention of our most important federal customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans
  • Any risk of customer churn is identified early and mitigated effectively
  • You've established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores
  • The feedback you've provided to our internal teams has resulted in product improvements and new features
  • To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19
  • Employees will not be required to attend an event or in-person customer meeting
  • International travel will only be permitted if you receive approval from both your manager and Executive Leader
  • You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event
  • You must comply with any and all safety guidelines and travel restrictions established by applicable law
  • If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days
Desired Qualifications
  • Customer Success, project management, consulting or similar customer facing role in a data or SaaS company
  • Experience building out customer journeys, account plans and expanding product adoption
  • Prior working experience in the forensic or investigations space
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
  • An interest in cryptocurrency helps!
Chainalysis

201-500 employees

Cryptocurrency investigation software
Company Overview
Chainalysis' mission is to develop clearer regulations, establish standard audit practices, and implement powerful compliance controls for cryptocurrency to sustain its current growth and integrate into the global financial infrastructure. By helping make that vision a reality with their compliance and investigation tools, Chainalysis gives banks, businesses, and governments the confidence and knowledge they need to help this new digital economy thrive.
Company Values
  • Earn the Right
  • Rigor
  • Team First
  • Strong Convictions/Loosely Held