Facebook pixel

Support Engineer
Confirmed live in the last 24 hours
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JavaScript
Linux/Unix
SQL
Terraform
Kubernetes
Python
Ansible
Chef
Requirements
  • Strong knowledge of Linux, particularly shell script capabilities
  • Experience or knowledge of Kubernetes would be an advantage. Similarly, knowledge of terraform, chef or ansible would help you stand out!
  • While not necessary, SQL experience would be helpful and some scripting or programming knowledge (for instance in Python or Javascript) would be an advantage
  • Organised, communicative and reliable
Responsibilities
  • You will troubleshoot tickets, identify causes and assess urgency
  • You will have strong experience of identifying the causes of problems
  • You will speak to internal and external customers to help directly with their problems or questions
  • Where you cannot resolve an issue, you will engage with others in order to ensure problems are handled by the right team
  • You will help create runbooks and document knowledge-base articles, enabling colleagues to perform troublesome tasks more easily for themselves
  • You will help improve our support processes, always with a goal in achieving greater customer satisfaction
Desired Qualifications
  • 2+ year(s) of experience in a technical support position
  • Experience in supporting a real-time 24/7 platform
Kpler

201-500 employees

Company Overview
Kpler SAS is an automatically sourcing, processing and aggregating raw data that is collected from various sources located in London.