Assistant Experiences Manager

As Assistant Experiences Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 

As Assistant Experiences Manager, I will assume full responsibility for the efficient operation in the following: 

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.

• Focus on the rejuvenation of the Experience Department.

• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.

• Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.

• Responsible for inspecting Experience Department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. 

• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.

• Plan a robust business for the Experience Department.

• Responsible for monthly inventory.

• Follow pricing guidelines given set by the property.

• Thorough knowledge of all facilities and services offered by the property.

• Ensure of the updating guest history profile.

• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.

• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property. 
• Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
• Ensure that all activities within the Experience Department are carried out ethically, honestly and within the parameters of local law.
• Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.

Qualifications

To execute the position of Assistant Experiences Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following.

• High school diploma or equivalent and at least 3 years’ experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. 
• Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I have knowledge on how to swim. I have knowledge and experiences of hospitality operations, including emergency evacuation drills, water sports and recreational facilities.

• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for an Assistant Experiences Manager at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Fort Barwara is an equal opportunity employer. This policy applies to all terms and conditions of employment.