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Hardware Support Engineer
Posted on 12/22/2022
Remote in USA • Santa Clara, CA, USA
Experience Level
Desired Skills
Operating Systems
  • 2+ years' experience with Linux-based operating systems on an enterprise-class server level
  • Ability to troubleshoot hardware such as NVMe, Motherboards, DIMM Modules, etc
  • Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc
  • Demonstrate the ability to drive complex problems to resolution
  • Excellent problem solving, conflict management, time management, and interpersonal skills required
  • Must be able to communicate at a level appropriate to the audience
  • Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field
  • Experience using the ServiceNow platform preferred but not required
  • Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure
  • Work closely with hardware vendors to understand and solve problems as needed
  • Work closely with your team and partner teams to help support the hardware break-fix process to overcome technical challenges
  • Document new processes and procedures as needed

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble