Banking Center Support Manager

Position Summary

The Banking Center Support Manager (BCSM) will act as support for a group of banking centers which may require frequent travel to a new location. The BCSM may act as support for any role within a banking center, as needed. While acting as a banking center manager, they will lead by example in needs-based selling of all bank products and services to customers and non-customers to grow the banking centers in their market/region. The position is responsible for the daily sales, service, and operations of the banking center. This role requires supervising, mentoring, and coaching the banking center team for the attainment of sales, service, and operational goals through the execution of Service Excellence. This position will report to the Market or Regional Manager.

Duties & Responsibilities

Customer Service & Relationship Management

• Lead by example in providing exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.
• May serve as primary contact for high net worth consumer and business customers, offering tailored financial solutions.
• Lead by example in cultivating and maintaining strong, long-term customer relationships ensuring their financial needs are met.
• Proficiently perform all primary responsibilities of the Relationship Banker III.
• Execute on Service Excellence by modeling established service standards and expectations.

Sales & Service Leadership and Business Development

• Lead by example in identifying customer and non-customer financial needs and selling all appropriate products and services through a needs-based approach.
• Responsible for contributing to overall banking center sales & service performance and results in the market/region to achieve quarterly and annual goals as assigned.
• In conjunction with banking center managers, supervise, evaluate, coach & provide direction to banking center associates.
• In the absence of the BCM, conduct morning huddles, maintain a positive results-driven environment, and provide recognition for the right behaviors and successes.
• Maintain strong partnership with other Line of Business leaders to expand customer relationships through a collaborative approach.
• Cultivate & deepen relationships with business customers, ensuring we are meeting their business and consumer financial needs.
• Support community activities to enhance brand awareness and expand customer base.
• Complete any other banking center-specific responsibilities as determined by Consumer Leadership.

Operations, Compliance & Risk Management

• Responsible for banking center audits, including the Risk & Compliance Quarterly Review.
• Ensure banking center team remains compliant with all bank policies, procedures, regulatory requirements, and privacy regulations keeping customer data confidential and secured.
• Monitor and detect any suspicious or potentially fraudulent activity, escalating issues as appropriate.
• Assist with daily operational tasks including cash balancing, managing office supplies, & supporting the opening & closing of the banking center.

Associate Development & Training

• Ensure team completes all required training timely.
• Assist with initial/ ongoing training of banking center team as needed.

Education & Experience

Knowledge of:

• Strong sales and customer service skills
• Strong oral and written communication skills
• All banking centers within the Market/ Region.

Ability to:

• Make independent decisions regarding banking center operations for which there are not always precedents.
• Analyze and solve problems that are of a complex nature
• Take reasonable care to prevent loss to the organization
• Perform duties under frequent time pressures

Education and Training:

• Requires 3 or more years of banking or management experience at a financial institution or related business field.
• Bachelor’s degree preferred.
• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Banking Center Managers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Banking Center Manager must immediately attain active registration upon employment. Banking Center Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
• Requires knowledge of Microsoft Office.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Salary Range: $52,000-$65,000/year)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.