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Full-Time

Staff Major Incident Manager

Posted on 6/28/2024

Snowflake

Snowflake

5,001-10,000 employees

Data Cloud platform for data warehousing

Data & Analytics

Senior, Expert

Remote in USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
Microsoft Azure
Communications
AWS
Google Cloud Platform
Requirements
  • B.S. or M.S. degree in CS, MIS, or equivalent discipline
  • Technical competency in cloud environments, data warehouse architectures, and software development methods
  • 8+ years of Support and/or Support Services related experience
  • 8+ years of experience working with AWS, Azure, GCP, or private cloud environment
  • Experience with Google Workspace, ServiceNow
  • Excellent verbal and written communication skills
  • High emotional intelligence, empathy, and proactivity
  • Ability to work with virtual and global cross-functional teams
Responsibilities
  • Coordinate efforts to resolve critical customer issues and major interruptions
  • Collaborate with on-call engineers and monitor online activity data for service disruptions
  • Develop strong partnerships internally with various departments
  • Demonstrate strong judgment in incident management and problem mitigation
  • Partner with Engineering and Product Management on incident resolutions
  • Drive for required solutions to provide the best customer experience
  • Manage customer-facing communications for incidents
  • Effectively communicate critical issue status to executive staff and sales teams
  • Utilize technical skills to manage customer impact and interpret trends
  • Participate in on-call rotation as needed

Snowflake offers a Data Cloud platform for data warehousing, data lakes, and data application development, enabling secure sharing of governed data across multiple public clouds. The platform supports diverse analytic workloads with near-unlimited scale and performance.

Company Stage

IPO

Total Funding

$2.5B

Headquarters

null, null

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

11%

2 year growth

55%

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.