Account Supervisor

As a data-driven, strategic marketing agency, we believe our clients become stronger when they leverage the wealth of information consumers provide every day. At Targetbase, we integrate technology, analytics, creative, digital and strategy to create a better consumer experience, which improves consumer engagement and drives a more profitable outcome for clients.

JOB SCOPE & PURPOSE

The Account Supervisor is responsible for leading and managing agency resources to ensure the delivery of high quality service to clients in order to meet timelines and budget deliverables. He/she acts as the daily client contact and ensures that all projects for which he/she is responsible are completed on time, on specification, within scope, and on budget, while providing completed planning and documentation. The Account Supervisor demonstrates the ability to identify opportunities and grow the agency and their client’s business. 

MAIN RESPONSIBILITIES

• Manages day-to-day activities to ensure that timelines and deliverables for projects are met; manages development schedules, budgets, and deadlines (including project team meetings and updating schedules)
• Masterfully uses Targetbase tools, processes, and methodologies to ensure the success of projects
• Takes an active role in building the client’s business, learning to generate new strategies and anticipate client needs
• Leads all aspects of projects including scope definition, project planning, execution of deliverables, development of estimates, and management of change requests
• Manages procurement of any project suppliers including planning, defining terms, and required paperwork
• Assists in monitoring the competitive environment and helps guide interpretations of competitive activity
• Supports client maintenance requests and updates to current programs
• Works with defined groups to determine project requirements, including SBA, Technology, and Creative
• Communicates project status to stakeholders on a regular basis; ensures changes are made and communicated according to the project change control process and as agreed to by the client and other stakeholders
• Liaises with client, taking the time to understand the client’s needs, developing the client relationship through effective communication and interpersonal skills, and building trust through repeated, timely, and effective project delivery
• With assistance from the client lead, develops the ability to provide clients with innovative short-term and long-term strategic targeting/direct marketing guidance
• Assists in building and championing integration of the business across all competencies within Targetbase
• Takes an active role in building a positive agency culture
• Takes an active role in developing direct reports (if applicable), providing mentorship and a positive work environment; assists in conducting performance reviews, as appropriate
• Works with the account lead to prepare project scope and develop project plans based on information provided and information contained in job brief
• Works with account leads to define resource skill requirements, milestones, and timelines
• Owns project financials; tracks fiscal budgets and internal budgets and provides account lead with accurate information for revenue forecasting and resource projections
• Provides input into staffing plans, budgets, and employee promotions 

EDUCATION & EXPERIENCE

• 5+ years of interactive and/or direct project management experience
• Client-facing experience with ability to effectively manage expectations
• Proven track record for effectively leading and motivating teams
• Bachelor’s Degree in Business, Liberal arts, Marketing/Advertising, or Communications

KNOWLEDGE & ABILITY

• Solid understanding of analytic, technology, and creative processes
• Solid understanding of relational database technology and CRM principles/applications
• Professional, clear, confident communication abilities (verbal and written) with all levels of client and internal organizations
• Enthusiasm about direct-to-consumer marketing
• Able to handle fast-paced, demanding initiatives
• Proven organizational/time management skills with a strong eye for details
• Able to independently drive/manage and ask appropriate questions, when necessary
• Proven desire to take initiative and be a team player
• Able to quickly learn and apply new ideas

POSITION REQUIREMENTS

• Overtime as necessary
• Travel as necessary

We work a hybrid schedule.  3 days in office and 2 days working from home.  Candidates must local to the Raleigh-Durham area and willing to be onsite in the office 3 days a week.

Targetbase is a part of Omnicom Precision Marketing Group (OPMG). OPMG aligns Omnicom’s global digital, data and CRM capabilities to deliver precisely targeted and meaningful customer experiences at scale. Using its universal framework of connected data, connected intelligence and connected experiences, OPMG provides services that include data-driven product / service design, technology strategy and implementation, CRM / loyalty strategy and activation, econometric and attribution modelling, technical and business consulting and digital experience design and development.