Full-Time
Technical Support Representative
Marketing technology
Junior
Remote
- 2+ years of high-level technical support in a Windows environment
- 2+ years technical experience with computer software, including the installation and configuration of Windows programs
- Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred
- Knowledge of Windows Server operating system architecture and security
- Experience working with Zendesk preferred
- Knowledge of the car dealership industry
- Excellent Customer Support and Technical skills
- Excellent troubleshooting skills
- Ability to communicate clearly both verbally and in writing
- Must be well-organized and detail-oriented
- Excellent people skills and the ability to work with a wide range of people
- Ability to maintain composure and function well under pressure
- Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
- Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
- Recognize and escalate difficult technical/business issues within the organization
- Work with support and/or product development personnel to troubleshoot and work around product issues
- Prioritize and organize customer ticket workload
- Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
- Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets
Company Stage
Private
Total Funding
N/A
Headquarters
Deer Park, Illinois
Founded
2016
6 month growth
↓ -4%1 year growth
↓ -4%2 year growth
↓ -5%Benefits
Work from Here - Our work from here policy allows for remote working and gives team members a choice to collaborate in person as leaders can hold meetings on campus.
Medical, Dental, & Vision Insurance - Health benefits at Affinitiv begin your first day of employment. There is no waiting period. Optional insurance for your furry family members available.
Generous PTO, 9 paid holidays, 8 hours of VTO - Affinitiv offers annual PTO, plus 9 paid holidays, and 8 hours of Volunteer Time Off (VTO).
Professional Development - We believe in growing our organization through our people. Highlights of our growing professional development program include a leadership development training series open to all employees and a true feedback culture.
Flexible Spending Accounts - Company matching HSA plan as well as flexible spending on dependent care. For selected plans Affinitiv provides an annual HSA match of $500 for individuals and $1000 for family plans.
401(k) - Work hard, play hard, plan hard. Affinitiv matches 50% up to 6%. There is no waiting period to get started.