Sr. Carrier Operations I

About the Role

Carrier Support Representatives for Uber Freight’s Digital Brokerage work to improve the carrier experience by providing quality resolutions on live load issues. In this role, you will work through a queue of escalations with primary objectives being fast resolution times, professional, carrier-first communication, and industry-leading problem-solving in real time.

Carrier Support Representatives are individual contributors; however, will be part of a larger carrier team with aligned goals. In addition to finding real-time solutions for carriers, the role will also be responsible for providing actionable feedback to management that drives efficiencies and continuous improvements for our carriers.

What the Candidate Will Do

• Be a Problem Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the carrier’s issues in a timely manner
• Serve as a stakeholder to our Account Management teams and provide feedback around how we can improve carrier, facility and customer communications to generate quicker resolution times
• You are the front line to our carrier network - understand their needs and what the problem is and work with them to provide timely solutions for live load issues
• A Call First Mentality: Must be prepared to make calls to both facilities and carrier network that will help resolve escalations quickly and efficiently
• Able to prioritize actions taken on escalations based on level of urgency
• Maintains a cooperative and professional work relationship with all stakeholders
• Participate and engage in weekly team meetings and one-on-ones with your manager 
• Evolve and adapt to a team that continuously changes as Uber Freight grows

Basic Qualifications

• Prior customer service experience 
• Strong communication skills 
• Bachelors Degree or equivalent experience. 

Preferred Qualifications

• Be a strong team player
• Efficient, well-organized, and able to manage time effectively
• Excellent verbal and written skills
• Energetic and enthusiastic
• Analytical and strong critical thought

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target base salary for this position is between $24.00-29.00/hour 

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.