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Full-Time

Regulatory Reporting Quality Assurance Advisor – Mid-Level

Confirmed live in the last 24 hours

USAA

USAA

10,001+ employees

Financial services for military members and families

Financial Services

Compensation Overview

$74.2k - $141.8kAnnually

+ Pay Incentives

Mid

Plano, TX, USA + 2 more

More locations: Charlotte, NC, USA | San Antonio, TX, USA

This position can be based in San Antonio TX, Plano TX, or Charlotte NC.

Category
Risk & Compliance
QA & Testing
Legal & Compliance
Quality Assurance
Required Skills
Data Analysis
Requirements
  • Bachelor’s degree; OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree.
  • 4 years progressive operations or process experience in the financial services, insurance, or relevant industry.
  • Experience identifying problems/trends and developing and recommending solutions for business issues.
  • Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production oriented mindset.
Responsibilities
  • Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.
  • Develops, recommends, implements, and monitors, materials and events to meet quality requirements.
  • Serves as a resource to team members and/or business and identifies appropriate issues for escalation.
  • Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products.
  • Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs.
  • Generates reports and participates in the delivery of results to leaders and stakeholders.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

USAA provides financial services specifically for the military community, including active-duty members, veterans, and their families. They offer a variety of products such as auto, home, life, and health insurance, as well as banking services like checking and savings accounts, credit cards, loans, and mortgages. Their retirement services include investment options and personalized financial planning. USAA operates on a membership model, allowing only military members and their families to join, which helps them understand and meet the unique financial needs of this community. This exclusivity sets them apart from competitors. The company aims to promote financial wellness among its members by providing resources and advice for managing debt, planning for deployment, buying homes, and preparing for retirement. USAA is also committed to corporate responsibility, focusing on building resilient communities and addressing issues like housing and food security.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • USAA's investment in digital tools and platforms enhances customer experience, reflecting its adaptability and commitment to innovation.
  • The company's focus on military appreciation and partnerships, such as with the Frisco RoughRiders, strengthens its brand loyalty within the military community.
  • Despite layoffs, USAA's continued hiring and filling of over 8,300 jobs this year indicate robust growth and adaptation to changing business needs.

What critics are saying

  • The recent layoffs and top-level departures, including the upcoming retirement of CEO Wayne Peacock, could lead to instability and affect employee morale.
  • USAA's poor ratings from the Office of the Comptroller of the Currency in 2023 and 2022 highlight potential regulatory challenges and reputational risks.

What makes USAA unique

  • USAA's exclusive membership model allows it to deeply understand and cater to the specific financial needs of the military community, unlike broader financial institutions.
  • The company's leadership, with many having military backgrounds, ensures a strong alignment with the values and needs of its members, setting it apart from competitors.
  • USAA's commitment to corporate responsibility and community resilience initiatives further distinguishes it as a socially responsible financial services provider.

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