Injury Management Specialist

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here Careers

• Fixed Term Contract until end of Feb 2025

• Hybrid role based in Parramatta

• Insurance and Corporate Discounts from Day 1

The Opportunity
Lead and guide your team with expert Injury Management advice as they assist injured workers on their journey to recovery and a return to full duties.
 

Your New Role
Join QBE’s Managed Fund Claims (Worker’s Compensation) team in this critical role. We are looking for a strong, experienced Injury Management Specialist to take command of coaching and supporting the team, while driving the overall success of our Self-Insurance, Comcare business clients. 

The role will include:

• Provide proactive, expert injury management advice to claims staff and clients.

• Identify opportunities for improvement in processes, procedures, standards, and guidelines, ensuring they align with best industry practices.

• Ensure full compliance with regulatory and legislative requirements for medical and injury management interventions.

• Contribute to the creation of training materials and policies around injury, treatment, and medical management best practices.

• Boost team performance and elevate the broader business capability through direct training and coaching.

About You

• Extensive experience in workers' compensation claims- specifically Self-Insurance & Comcare.

• Preferred qualifications and experience in psychology.

• Background in Allied Health, Clinical, supervisory, or workplace-based rehabilitation.

• Strong, up-to-date knowledge of workers' compensation laws, with a focus on legislative knowledge and work capacity decisions.

• Proven experience coaching Case Managers, driving decisions, and managing complex claims.

• Strong communication, people skills, and the ability to build a solid network.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. 

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. 

We believe this is our moment – what if it was yours too? 

Your career at QBE — let’s make it happen! 

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Case Management, Collaboration Tools, Critical Thinking, Disability Claims, Empathy (Inactive), Individual Resilience, Insurance Claims Processing, Intentional collaboration, Managing performance, Medical Claims Processing, Medical Knowledge, Negotiation, Problem Solving, Stakeholder Management, Standards ComplianceApplication Close Date: 10/07/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.