The IT Service Technician must:

• Onboard, Offboard and manage Active Directory objects (Accounts, Groups, Computers) in a Microsoft Azure environment
• Troubleshoot common connectivity issues with applications, network resources, and endpoints.
• Have a desire to work in a fast-paced and constantly evolving environment. 
• Understand and apply current Good Documentation Practices (cGDP).  
• Be detail oriented and articulate in all communications and ticketing documentation
• Perform other duties as assigned by Stimlabs management. 

EDUCATION/CERTIFICATION

• Bachelor’s degree or related experience in a technical field.
• 2 Years of Professional Experience in a Help Desk Role.
• 2 Years of Professional Experience in Operating System Configuration.
• 2 Years of Professional Experience in Equipment Troubleshooting.

REQUIRED KNOWLEDGE

• Knowledge of Active Directory Users and Computers, Group Policy, Organizational Units, and Security and Access Controls.
• Knowledge of Business Networks, including Unified WiFi Access, TCP/IP Addressing, and DNS.
• Working knowledge of common computing break/fix issues related to hardware, software and connectivity
• Technical troubleshooting and critical thinking skills are a must.

DESIRED KNOWLEDGE

• Working knowledge of PowerShell for configuration scripting.
• Working knowledge of Microsoft Autopilot and Intune deployment and management
• Knowledge and experience working under cGDP/cGTP/cGMP or FDA regulated facility preferred.
• Ability to learn new methods of computer configurations and management.
• General Understanding of Mobile Device Management (MDM) solutions.