Full-Time

Senior Manager Professional Print Services

Lob

Lob

201-500 employees

Mail & address verification API software


Senior

Remote in USA

Required Skills
Sales
Data Analysis
Requirements
  • Bachelor's degree
  • 7-10+ years of relevant, operations-oriented work experience
  • 7-10+ years of experience working directly with commercial printers, logistics companies, and the USPS
  • Experience working in high performing teams
  • Proactive problem solver
  • Ability to thrive in ambiguity and "roll up your sleeves and make things happen" attitude
  • Experience leveraging technology to creatively scale the business and the team
Responsibilities
  • Work with Sales and Customer Team on projects that require special handling outside of our existing workflow
  • Work with clients planning future projects by creating and evaluating schedules, obtaining quotes, and defining production expectations
  • Manage the onboarding process for new programs requiring additional resources beyond normal production
  • Document project requirements via a written Statement of Work/RFP
  • Review, mark-up, and edit quotes to ensure accuracy to the level of effort required and engage solution team members
  • Process appropriate requirements of live projects and review details with Sales Representative and/or Customer Team Representatives
  • Review production samples to ensure they meet customer expectations
  • Engage with customers after project deployment to ensure customer satisfaction
  • Proactively find and implement new technology, systems, and processes to reduce manual or ad hoc practices to improve process variance and streamline operations
  • Suggest and work with team members to revise standard operating processes to improve delivery times
  • Set strategic goals and work with colleagues and the team to achieve those operational goals
  • Collaborate with product and engineering teams to build the next generation of technology to integrate Lob with new USPS and commercial printer offerings
  • Conduct in-depth data analysis of print delivery network performance and develop a deep understanding of value drivers to identify improvement areas and opportunities
  • Understand the financial/operational tools and reporting to ensure network performance meets business metrics and requirements
  • Effectively work in Lob’s routing engine, software, data ingestion, and dashboards
  • Communicate effectively across all levels (within the team, to cross-functional partners, and leadership)
  • Develop understanding of supply side partners and Lob technology

Lob’s mission is to build APIs for businesses to increase connectivity between the offline and online worlds. The company has developed the only automation platform that transforms direct mail and address verification into intelligent mail at scale which enables modern businesses to move faster and create new growth opportunities.

Company Stage

Series C

Total Funding

$79.4M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

0%

2 year growth

-11%

Benefits

Competitive equity program

Learning and development opportunities

Health benefits for you and your dependent(s)

Unlimited PTO

Paid volunteer time

Commuter benefits

Wellness program

Free lunch, dinner, and snacks

INACTIVE