Base Salary: £75,000 to £90,000 per annum.
About the Role
We are looking for a Senior Application Support Engineer to join our growing technology team, supporting our entire suite of business applications. This role will be based in our London office, at London Wall Place in the City, with a hybrid working arangement of 3-days per week in the office.
Please note, due to the nature of our service desk, this role is required to work as part of a shift rotation. This involves covering some on-call shifts during weekends, bank holidays and nights. This requirement is the same for all members of the team, and is reimbursed both financially and with time in lieu.
This will be a full-time role, owning the following responsibilities:
- Diagnose, troubleshoot and resolve all system issues including custom in-house software and vendor solutions.
- Effectively record and monitor progress of all issues raised, providing feedback to the business users as required.
- Liaise with internal and external IT teams to resolve cross system issues.
- Ensure that best practices are applied to system support, upgrades, testing and procedures at all times.
- Manage cases, requests and enhancements using existing tools and processes.
- Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
About You
This person will be a pragmatic problem solver, experienced and comfortable working in a geographically disparate international team. Due to the fast-paced nature of our small organization, this person will be best set up for success coming from a finance or energy sector background. In addition, we are looking for somebody with the following:
Essential Requirements:
- A minimum of 5 years’ relevant working experience with Openlink Endur.
- Tangible working experience with commodities; including knowledge of PNL, Pricing etc.
- Substantiated experience with deal modelling and system configuration.
- Working knowledge of Structured Query Language (SQL)
- Proven ability to troubleshoot scripts/applications in different languages such as .Net, C#, Python, VBA etc.
- Proven ability to provide workaround resolutions, root cause analysis and major incident management.
- Fluent English language skills
Attributes We Value:
- Accountability; owning issues through to resolution.
- Excellent communication and interpersonal skills; able to engage in effective, direct communication across different levels of seniority with colleagues globally (for example, trading desks and development team members)
- A positive, team-oriented mindset; passion for mentoring and sharing knowledge.
- Adaptability; able to demonstrate flexibility, adapting skillset to varying tasks and assimilating knowledge quickly.
What we offer
- Competitive compensation and participation in Trailstone’s discretionary bonus plan.
- 25 days of annual vacation entitlement, excluding public holidays.
- Medical Insurance, effective from your first day of employment, provided by Bupa UK.
- 9% employer pension contribution, with no requirement for employee contributions.
- Eligibility to receive external and internal training in accordance with our Learning & Development Policy.
- Wellbeing initiatives, including: a choice of lunches provided weekly, daily beverages & fresh snacks, in-office massages and more.
- An open-minded, social and inclusive working environment in a modern office.
About Trailstone
Trailstone is a global energy and technology company, operating at the intersection of renewable and conventional power. We trade energy in global markets, and we provide a best-in-class service to manage the inherent intermittency of renewable power generation across the short, medium and long term.
As an energy trader, we buy and sell electricity and gas which is physically delivered on the grids, and we leverage our physical market knowledge to trade financial commodities.
As a provider of renewable energy management services, we take on the complexity of managing renewable power across different countries so that our customers can focus on their core mission of investment and growth. Trailstone offers an efficient, fully automated front-to-back renewable power management platform underpinned by our long-standing market experience, proprietary technology, data analytics and meteorology.
We’re different, and we like it that way!
Here at Trailstone, we value our differences. In fact, our success depends upon them.
Differences in backgrounds, identities and experiences lead to differing views of the world. Different world views lead to healthy differences in opinions. Different opinions are essential to creating a robust marketplace of ideas. And it is our ideas that will make Trailstone a market leader in energy innovation and disruption!
By our commitment to a diverse and inclusive workforce, Trailstone is creating value for our employees, our investors, and our communities.
So regardless of your gender, race, ethnicity, orientation, physical limitations, how you identify, how you pray, who you love, where you went to school, who you consider family, or how old you are… you can belong here!
