Full-Time
Servicenow Systems Analyst
Posted on 5/28/2026
Connection
1,001-5,000 employees
Global IT solutions and procurement network
Compensation Overview
$97k - $125k/yr
No H1B Sponsorship
Remote in USA
Remote
 IT & Security (1) |
|---|
- Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.
- Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
- Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.
- Ability to provide technical guidance across stakeholders while working closely with delivery teams.
- Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.
- Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
- Excellent problem-solving skills and ability to analyze complex business requirements.
- Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.
- Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.
- Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.
- Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.
- Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
- Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.
- Reviews ServiceNow technical literature.
- Attends meetings and training opportunities.
- Performs all other duties or special projects as assigned.
Connection is a global IT solutions provider offering IT services and advanced technology solutions to business, enterprise, and government markets. Its offerings include digital workplace, modern IT infrastructure, multicloud, supply chain, and lifecycle management, delivered through a network of 500 suppliers in 174 countries and proprietary procurement platforms. A team of account managers, solution architects, and technical specialists provides end-to-end guidance, implementation, and sourcing to help customers operate efficiently and innovate. It differentiates itself with its extensive supplier network, scalable procurement platforms, and industry-focused services grounded in values like respect, excellence, teamwork, and integrity; its goal is to connect people with technology to boost growth, productivity, and innovation.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Merrimack, New Hampshire
Founded
1982
Your Connections
People at Connection who can refer or advise you
Simplify's Take
What believers are saying
- Operating income surged 39.3% to $20.2M despite 3% revenue growth.
- Record Enterprise Solutions backlog signals sustained AI demand.
- $50.7M inventory build positions for memory supply normalization gains.
What critics are saying
- Public Sector sales plunged 31% to $99.8M post-federal contract loss.
- Memory price normalization compresses 18.4% gross margins within 12 months.
- Cash flow weakens from $50.7M inventory amid 2026 demand uncertainty.
What makes Connection unique
- Enterprise Solutions grew 16.3% to $346.5M from AI production deployments.
- GOVMVMT contract offers $200M annual potential through October 2028.
- Federal Judiciary BPA valued at $125M extends through November 2029.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Mental Health Support
Paid Vacation
Paid Sick Leave
Unlimited Paid Time Off
Tuition Reimbursement
Company News
PC Connection's shares have declined 2.4% over one day and 6.3% over the past month, though the company maintains a roughly flat year-to-date return and positive multi-year shareholder returns. The stock currently trades at a price-to-earnings ratio of 17.2x. The valuation sits above PC Connection's peer average of 15.1x but below the broader US Electronic industry average of 28.8x and an estimated fair P/E of 19.7x. The company has delivered 6.8% annual profit growth over five years and is expected to continue growing, though earnings fell over the past year. The mixed performance and moderate valuation have drawn attention from investors assessing whether recent share price weakness presents a buying opportunity or reflects market caution about near-term performance.
PC Connection reported fourth-quarter earnings of $0.91 per share, surpassing the Zacks Consensus Estimate of $0.86 per share and exceeding year-ago earnings of $0.78 per share. The earnings surprise stood at 5.81%, marking the third time in four quarters the company beat consensus estimates. However, the information technology services provider posted quarterly revenues of $702.94 million, missing the Zacks Consensus Estimate by 4.43% and falling short of year-ago revenues of $708.9 million. The company has topped consensus revenue estimates only once in the past four quarters. PC Connection shares have gained 1.8% year-to-date, outperforming the S&P 500's 1.1% gain. The company currently holds a Zacks Rank #3, indicating shares are expected to perform in line with the market near term.
MERRIMACK, N.H.--(BUSINESS WIRE)--Connection (PC Connection, Inc.; NASDAQ: CNXN), a leading information technology solutions provider to business, government, healthcare, and education markets, is pleased to announce that Connection Enterprise Solutions has been recognized as a ServiceNow 2024 Americas Reseller Partner of the Year. The award honors partners who excel at driving sales of Now Platform products and packaged ServiceNow professional services. Tim McGrath, President and CEO of Connection said, “It’s an honor to be named a ServiceNow Partner of the Year for our ability to deliver exceptional outcomes to customers. Guiding organizations to faster, more efficient ways of working is what we do, and ServiceNow helps us accelerate that journey with a powerful digital experience. Our team has a deep understanding of the value and capabilities ServiceNow offers, because Connection is not only a partner—we’re a customer as well. We leverage a broad range of ServiceNow technologies within our own organization to increase automation and streamline workflows
MERRIMACK, N.H.--(BUSINESS WIRE)--Connection (PC Connection, Inc.; NASDAQ: CNXN), a leading information technology solutions provider to business, government, healthcare, and education markets, is pleased to announce that its public sector subsidiary, Connection Public Sector Solutions, has been awarded a contract to provide technology products, services, and solutions to Fairfax County, VA and other government agencies made available through the GOVMVMT Purchasing Cooperative. The GOVMVMT contract, in partnership with Fairfax County, was competitively solicited and awarded nationwide, and is available for use by state and local governments, as well as K-12 school districts and institutions of higher education throughout the United States. The contract vehicle extends through October 31, 2028 and includes five one-year renewal options, for a possible total of 10 years. Connection is one of three award recipients. In addition to a complete portfolio of technology products—such as desktops, laptops, servers, storage systems, networking, and peripherals—the agreement includes, but is not limited to, technology services and solutions related to security, cloud, data management, data protection, infrastructure, mobility, unified communications and collaboration, and IT service management. The total potential dollar volume of products and services that may be purchased under the agreement is $200 million annually
MERRIMACK, N.H.--(BUSINESS WIRE)--Connection (PC Connection, Inc.; NASDAQ: CNXN), a leading information technology solutions provider to business, government, healthcare, and education markets, is pleased to announce that its public sector subsidiary, Connection Public Sector Solutions, has been awarded a Blanket Purchase Agreement (BPA) for the Administrative Office of the U.S. Courts (AO) and the Federal Judiciary. The single award Blanket Purchase Agreement covers the purchase of specific Microsoft products and ancillary services in support of IT systems and other IT requirements—and has an estimated value of $125 million in total. The BPA has a base period of three years, with one three-year option extending coverage through November 2029. The BPA is open for ordering by all judiciary organizations and their authorized contracting officers or ordering officials. Tim McGrath, President and Chief Executive Officer of Connection said, “It’s a privilege to be selected for this purchasing agreement and to serve as a trusted IT provider to the Administrative Office of the U.S