ConnectWise is the world’s leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success
ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve.
We at ConnectWise value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, master’s assistance program and colleague recognition program.
Summary:
The Product Operations Internship program is focused on activities that will help enable the end-to-end product delivery lifecycle. This role will work collaboratively with Product, Engineering, and our internal Business Stakeholders to assure that we help drive the standardization of business processes, oversee ConnectWise Partner engagement, product quality and adoption, and align communication and collaboration across the organization.
Essential Duties and Responsibilities:
- Participate in our Key Focus Areas Projects
- Help drive a consistent ConnectWise Partner Engagement loop
- Organize and analyze product data to bring transparency and visibility to the organization
- Help build content and documentation on new and existing processes
- Attend Product Operations Planning, Retros, and team meetings
- Work with our Delivery Management team to understand our SDLC process
- Assist with building out reports, in-app messaging, and data curation
- Assist in maintaining quality of toolsets and integration across that produce single source of truth systems
- Identify future process improvements
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in software development
- Project management skills
- Analytical mindset, detail- oriented and organized
- Understanding of the MSP industry
- Inquisitive and wants to learn
- Strong service orientation / Operate independently
- Ability to communicate the information well (both written and spoken)
- Experience in working in a team and the ability to support other teams
Educational/Vocational/Previous Experience Recommendations:
- Currently seeking an associate or bachelor’s degree in related field
- Excellent communication and collaboration skills
- Problem solving and trouble-shooting skills
Working Conditions:
- Hybrid position - Must be located in Tampa, FL
- Professional office environment
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ConnectWise is an Equal Opportunity Employer.
