Practice Coordinator
Posted on 11/30/2023
INACTIVE
Equip Health

201-500 employees

Eating disorder virtual treatment
Company Overview
Equip is on a mission to transform eating disorder treatment. The company has reimagined eating disorder care with evidence-based treatment built by experts in the field and people who’ve been there.
B2C

Company Stage

Series B

Total Funding

$98.7M

Founded

2019

Headquarters

Carlsbad, California

Growth & Insights
Headcount

6 month growth

11%

1 year growth

53%

2 year growth

300%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Experience in front desk, reception, and/or clinic administration
  • 4+ years of experience with working with medical and clinical providers
  • Highly organized, skilled administrator
  • Strong communicator with a high level of confidentiality
  • Skilled at navigating electronic medical records
  • Ability and willingness to pivot to other potential tasks
  • Enthusiastic, strong team player a must
  • 8:00 - 5:00 pm PST or MST Hours
Responsibilities
  • Works collaboratively to assign patients to appropriate treatment team and ensure all patient intakes are scheduled appropriately
  • Serves as a liaison between Admissions, provider teams, and patients ensuring a seamless transition from prospective patient to active patient
  • Function as the administrative coordinator for designated group of providers (varied disciplines) and provide end-to-end service for providers including but not limited to
  • Complete tasks for clinical staff including data entry, faxing, scheduling, and collection of outside medical records
  • Provide expert customer service for patients who are onboarding at Equip and ensure a smooth entry into Equip treatment
  • Intentional, collaborative, and service-oriented communication with providers, patients, and outside referents
  • Coordinate with the provider team to retrieve and compile clinical information related to ongoing authorizations, treatment summaries, outside provider updates, and patient requests (e.g. excusal letters, FMLA guidance, etc.)
  • Provide ongoing scheduling support to providers
  • Coordinate discharge planning with the clinical team to ensure all patients are appropriately prepared for discharge appointments and follow up
  • Serve as a resource for an introduction to Equip programming for patients and provide ongoing support for patients who need engagement support
  • Manages out of office messages and planning for providers to ensure smooth experience for patients
  • Communications with current patients regarding closures, unexpected changes, or new options for schedules
  • Works with manager to adhere to templated schedules for provider scheduling
  • Serve as a navigator for patients who need extra support finding community resources and managing treatment demands
  • Point of contact for providers regarding all administrative tasks including: patient pauses or transitions in care, outside records, family concerns/complaints, and reassignments
Desired Qualifications
  • Interest in pursuing a career in counseling, therapy, or medicine
  • Previous WFH experience
  • Bilingual is a huge plus
  • Passion for mental health and eating disorder treatment and expanding access to treatment