Responsibilities:

• Works collaboratively to assign patients to appropriate treatment team and ensure all patient intakes are scheduled appropriately
• Serves as a liaison between Admissions, provider teams, and patients ensuring a seamless transition from prospective patient to active patient 
• Function as the administrative coordinator for designated group of providers (varied disciplines) and provide end-to-end service for providers including but not limited to
• Complete tasks for clinical staff including data entry, faxing, scheduling, and collection of outside medical records
• Provide expert customer service for patients who are onboarding at Equip and ensure a smooth entry into Equip treatment
• Intentional, collaborative, and service-oriented communication with providers, patients, and outside referents
• Coordinate with the provider team to retrieve and compile clinical information related to ongoing authorizations, treatment summaries, outside provider updates, and patient requests (e.g. excusal letters, FMLA guidance, etc.)
• Provide ongoing scheduling support to providers
• Coordinate discharge planning with the clinical team to ensure all patients are appropriately prepared for discharge appointments and follow up
• Serve as a resource for an introduction to Equip programming for patients and provide ongoing support for patients who need engagement support
• Manages out of office messages and planning for providers to ensure smooth experience for patients
• Communications with current patients regarding closures, unexpected changes, or new options for schedules
• Works with manager to adhere to templated schedules for provider scheduling
• Serve as a navigator for patients who need extra support finding community resources and managing treatment demands
• Point of contact for providers regarding all administrative tasks including: patient pauses or transitions in care, outside records, family concerns/complaints, and reassignments

Requirements:

• Experience in front desk, reception, and/or clinic administration
• 4+  years of experience with working with medical and clinical providers
• Highly organized, skilled administrator
• Strong communicator with a high level of confidentiality
• Skilled at navigating electronic medical records
• Ability and willingness to pivot to other potential tasks
• Enthusiastic, strong team player a must
• 8:00 - 5:00 pm PST or MST Hours

Bonus if you have the following:

• Interest in pursuing a career in counseling, therapy, or medicine
• Previous WFH experience
• Bilingual is a huge plus
• Passion for mental health and eating disorder treatment and expanding access to treatment