Full-Time
Restaurant General Manager
Shake Shack
Fine-casual burger chain with licensing
Compensation Overview
$78.1k - $100.5k/yr
New York, NY, USA
In Person
 Operations & Logistics (1) |
|---|
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- A minimum of 3 years of Restaurant General Management experience in a high-volume, fast-paced environment.
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
- The ability to learn and train others on all aspects of the Shack operations.
- A demonstrated ability to champion hospitality and motivate team members.
- Strong leadership skills with a focus on coaching and achieving excellence.
- Knowledge of all financial aspects of business operations.
- A minimum of 3 years of profit and loss responsibilities.
- Willingness to work flexible hours.
- Lead, coach, and develop team members.
- Manage inventory, quality, and safety protocols.
- Meet and exceed financial and profitability goals by managing the budget.
- Maintain high standards of excellence and hospitality.
- Drive sales and profits while developing people.
- Implement company policies, procedures, and strategies to promote effective compliance with local and state health and safety codes.
- Manage payroll and scheduling.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Food handler certification.
Shake Shack operates a modern, premium fast-casual restaurant concept centered on high-quality burgers, fries, shakes, and frozen custard. It started from a hot dog cart in Madison Square Park and now runs company-operated restaurants with a significant licensing partner model to support global growth. Its food relies on 100% all-natural Angus beef, hormone- and antibiotic-free meat, cage-free chicken, and localized menu items that cater to different markets. The business makes money mainly through company-owned locations, with licensing fees from domestic and international partners. Shake Shack differentiates itself by offering better ingredients and “enlightened hospitality” in a casual, neighborhood-friendly setting, combining restaurant-quality food with accessible prices. Its goal is to expand its footprint worldwide while maintaining a community-focused, premium dining experience.
Company Size
N/A
Company Stage
IPO
Headquarters
New York City, New York
Founded
2004
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 17.2% to $417.6 million, with 16 company openings.
- Atlanta Centennial Yards opened August 13, 2026, adding a high-traffic entertainment district location.
- Calgary, Foley, and Alabaster openings extend the brand into new suburbs and Canada.
What critics are saying
- August 14, 2026 off-the-clock wage class action threatens nationwide hourly-worker liabilities.
- June 2, 2026 guidance cut shows margin pressure from beef, labor, and pre-opening costs.
- Rapid expansion risks brand dilution; drive-thru dependence can erase Shake Shack’s premium identity.
What makes Shake Shack unique
- Danny Meyer’s hospitality brand still commands premium traffic and licensing pull.
- Shake Shack’s cooked-to-order menu and localized limited-time items drive repeat visits.
- Canada’s first drive-thru, opening August 27, 2026, broadens access without abandoning quality.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Time Off
Paid Parental Leave
Commuter Benefits
Health Savings Account/Flexible Spending Account
Employee Discounts
Performance Bonus
Professional Development Budget
Company News
Shake Shack just added A new shake to its menu (And it's perfect for fall). I'm a Shake Shack die-hard and love everything on the menu. Seriously, I don't think there's something I wouldn't eat. And yes, I will absolutely find a way to justify another trip to Shake Shack. Between the West Coast menu that debuted earlier this year and the limited-time pimento cheese burgers, Shake Shack has simply been on a roll. They keep giving Sporked reasons to walk right into the restaurant, and I'm not mad about it. If you didn't think Shake Shack could get any better, then you'd be wrong because they just added a new shake to its menu. And this one is basically fall in a cup. Shake Shack adds new Biscoff shake to its menu. Shake Shack just released a Biscoff(R) Cookie Butter Tiramisu Shake and it's giving all of those cozy fall vibes. It features tiramisu-flavored frozen custard hand-spun with Lotus Biscoff Cookie Butter and Biscoff cookie crumbs, topped with whipped cream and extra cookie crumbles. Honestly, if you love Biscoff, this sounds like the kind of shake that's going to disappear very quickly. The shake is $7.49 making it a more affordable option for those craving a sweet treat. This shake will be on the highly-anticipated fall menu which is rumored to debut in the coming weeks (fingers crossed). Not a fan of Biscoff? You can enjoy one of Shake Shack's 10+ shake options including the delicious Dubai Chocolate Pistachio, Chocolate Toasted Marshmallow S'mores, and the Key Lime Pie shakes to name a few. What is Shake Shack's new Limeade? Aside from the Biscoff(R) Cookie Butter Tiramisu Shake, Shake Shack has also introduced the Sparkling Cherry Limeade onto the menu. This refreshing beverage contains a blend of cherry puree and lime juice topped with sparkling water. If you love carbonated beverages, then you'll want to try this one. It's $4.99 for a small and $7.99 for a large. Basically, Shake Shack is making it very hard to show up for a burger and leave without getting a drink or dessert, too. When to get the two new drinks at Shake Shack? The Biscoff(R) Cookie Butter Tiramisu Shake and Sparkling Cherry Limeade are both limited-edition offerings at Shake Shack so you'll want to head over to your nearest location now to try it before it's too late. Don't worry if you can't get to one this week. These are both staples on the fall menu so you at least have until mid-October, if Sporked had to venture a guess.
From coffee to hotpot, brands race to grab a bite of China's growing burger market. By Sophie Yu and Casey Hall Reuters Updated August 16, 2026 8:07 PM Gift Article BEIJING, Aug 17 (Reuters) - Burgers are having a moment in China, with budget-conscious diners and smaller households turning the humble sandwich into one of the country's hottest fast-food battlegrounds, drawing in everyone from global restaurant chains to hotpot operators and coffee brands. Yum China's Pizza Hut Burger Bar format, in which a burger counter operates alongside an existing Pizza Hut restaurant, expanded to over 200 outlets in six months, the company said in July. It plans to grow the format to 500-600 outlets by the end of 2026, or about 10% of its total Pizza Hut store network. The rush into burgers reflects broader shifts in China's consumption habits. As households get smaller and economic uncertainty keeps spending in check, diners are favouring lower-cost, portable meals that offer convenience without sacrificing value. That is turning burgers from a niche Western import, dominated by McDonald's, KFC and Burger King, into one of the most hotly contested segments of China's restaurant market as new brands race to cash in. Last month, hotpot chain Haidilao entered the segment with Huanxianbao, or "Fresh Burger", a chain selling burgers, as well as pizza, pasta and fried chicken. Coffee chain M Stand has also opened burger-focused outlets in some cities. China's Western fast-food market was valued at 499.65 billion yuan ($74.1 billion) in 2025 and is expected to reach 587.09 billion yuan by 2027, according to data provider iiMedia Research, despite recent high-profile challenges for many global brands. Burgers topped consumer preferences, with 55% of respondents selecting them. While still a relatively small segment of China's fast-food market, the burger category was worth $18.4 billion in 2025 and is projected to grow 8.7% annually through 2035, according to Emergen Research. Part of the appeal is economics. As consumer spending remains cautious, burgers offer a lower-cost alternative to full-service restaurant meals while still serving as a substantial meal option, said Zhu Danpeng, a China food industry analyst. "It's a good value-for-money choice," Zhu said. Wang Fang, a university student in Beijing, said burgers have become a go-to lunch option for her and her classmates because they are cheaper than ordering multiple dishes at a restaurant. "With meat, vegetables and butter, it makes a very affordable balanced meal," she said. The category also aligns with changing demographics. Rising numbers of one-person households, smaller families and young urban workers have fuelled demand for convenient individual meals, a trend Yum China says is creating opportunities across its brands. Pizza Hut added burgers to its menu in 2024. By 2025, burgers accounted for a mid-single-digit percentage of Pizza Hut sales, the company said, adding that it expects the category to generate more than 1 billion yuan in sales this year, or 5% to 6% of the brand's revenue. The company said burgers appeal to takeaway and delivery customers in China, where 43% of consumers order delivery at least once a week, compared with a global average of 23%, according to Euromonitor. The growing appetite is drawing players from across the industry. Domestic chains such as Tasiting are competing with McDonald's, Yum China's KFC and Shake Shack. International brands are also eager to grab a seat at the table. When U.S. chain Five Guys opened stores in Beijing this month, consumers waited more than two hours to be served. Wendy's said in May it plans to enter China and open up to 1,000 franchised restaurants over the next decade. Liu Tao, a 48-year-old musician in Beijing, regularly takes his 11-year-old son to McDonald's on Sundays, squeezing in a meal between the boy's maths and English classes. "We only have an hour, and we're rushing from one place to the next," Liu said. "When you want food that's clean, quick and something children don't get bored of, nothing is better than a burger. My son eats it in the car as we head to his English class." ($1 = 6.7439 Chinese yuan renminbi) (Reporting by Sophie Yu, Casey HallEditing by Shri Navaratnam) This story was originally published August 16, 2026 at 5:23 PM.
From coffee to hotpot, brands race to grab a bite of China's growing burger market. By Thomson Reuters Aug 16, 2026 | 8:10 PM By Sophie Yu and Casey Hall BEIJING, Aug 17 (Reuters) - Burgers are having a moment in China, with budget-conscious diners and smaller households turning the humble sandwich into one of the country's hottest fast-food battlegrounds, drawing in everyone from global restaurant chains to hotpot operators and coffee brands. Yum China's Pizza Hut Burger Bar format, in which a burger counter operates alongside an existing Pizza Hut restaurant, expanded to over 200 outlets in six months, the company said in July. It plans to grow the format to 500-600 outlets by the end of 2026, or about 10% of its total Pizza Hut store network. The rush into burgers reflects broader shifts in China's consumption habits. As households get smaller and economic uncertainty keeps spending in check, diners are favouring lower-cost, portable meals that offer convenience without sacrificing value. That is turning burgers from a niche Western import, dominated by McDonald's, KFC and Burger King, into one of the most hotly contested segments of China's restaurant market as new brands race to cash in. Last month, hotpot chain Haidilao entered the segment with Huanxianbao, or "Fresh Burger", a chain selling burgers, as well as pizza, pasta and fried chicken. Coffee chain M Stand has also opened burger-focused outlets in some cities. China's Western fast-food market was valued at 499.65 billion yuan ($74.1 billion) in 2025 and is expected to reach 587.09 billion yuan by 2027, according to data provider iiMedia Research, despite recent high-profile challenges for many global brands. Burgers topped consumer preferences, with 55% of respondents selecting them. While still a relatively small segment of China's fast-food market, the burger category was worth $18.4 billion in 2025 and is projected to grow 8.7% annually through 2035, according to Emergen Research. Part of the appeal is economics. As consumer spending remains cautious, burgers offer a lower-cost alternative to full-service restaurant meals while still serving as a substantial meal option, said Zhu Danpeng, a China food industry analyst. "It's a good value-for-money choice," Zhu said. Wang Fang, a university student in Beijing, said burgers have become a go-to lunch option for her and her classmates because they are cheaper than ordering multiple dishes at a restaurant. "With meat, vegetables and butter, it makes a very affordable balanced meal," she said. The category also aligns with changing demographics. Rising numbers of one-person households, smaller families and young urban workers have fuelled demand for convenient individual meals, a trend Yum China says is creating opportunities across its brands. Pizza Hut added burgers to its menu in 2024. By 2025, burgers accounted for a mid-single-digit percentage of Pizza Hut sales, the company said, adding that it expects the category to generate more than 1 billion yuan in sales this year, or 5% to 6% of the brand's revenue. The company said burgers appeal to takeaway and delivery customers in China, where 43% of consumers order delivery at least once a week, compared with a global average of 23%, according to Euromonitor. The growing appetite is drawing players from across the industry. Domestic chains such as Tasiting are competing with McDonald's, Yum China's KFC and Shake Shack. International brands are also eager to grab a seat at the table. When U.S. chain Five Guys opened stores in Beijing this month, consumers waited more than two hours to be served. Wendy's said in May it plans to enter China and open up to 1,000 franchised restaurants over the next decade. Liu Tao, a 48-year-old musician in Beijing, regularly takes his 11-year-old son to McDonald's on Sundays, squeezing in a meal between the boy's maths and English classes. "We only have an hour, and we're rushing from one place to the next," Liu said. "When you want food that's clean, quick and something children don't get bored of, nothing is better than a burger. My son eats it in the car as we head to his English class." ($1 = 6.7439 Chinese yuan renminbi) (Reporting by Sophie Yu, Casey HallEditing by Shri Navaratnam)
Shake Shack to open at Tanger Outlets Foley as part of renovation. Posted: Aug 12, 2026 / 09:47 PM CDT Updated: Aug 12, 2026 / 09:47 PM CDT Video above: 'News 5 Now' - Top Stories from Aug. 12, 2026 FOLEY, Ala. (WKRG) - Shake Shack, a New York-based burger joint, will be arriving to the Gulf Coast. According to Visit Foley, the restaurant will be located at Tanger Outlets Foley as part of its transformation. Construction began to update the 500,000-square-foot outlet mall earlier this year, with 20,000 square feet being a food court with eight new dining options, including Shake Shack. The mall upgrade will include patios, a walkable dining zone, and gathering spaces designed for social outings during the day and night, according to the Visit Foley news release. "Across our portfolio, we have been very intentional about introducing fresh, elevated food, beverage, and entertainment concepts that create an immersive, repeat-visit environment for our guests," said Executive Vice President and Chief Revenue Officer at Tanger, Justin Stein. "That strategy is evident in the approach we've taken to renovate and remerchandise Tanger Foley, where we're curating an optimal mix of in-demand retail and dining brands that will reinvent the on-site experience for the center's tourist and local audiences." This Shake Shack location will be the second in the state, featuring beef burgers, crinkle-cut fries, and milkshakes.
Shake Shack opening its 1st Canadian drive-thru in Calgary this month. Published: August 12, 2026 at 12:22p.m. EDT Alberta's first Shake Shack location opened at Chinook in May, and now the country's first location with a drive-thru will open at the end of the month. The American fast-food chain started as a single hot-dog cart in New York City in 2001. Now, there are more than 400 locations globally. Calgary's newest Shake Shack location will be located at 9253 Macleod Tr. S.W., between Chick-fil-A and Adrenalin Source for Sports. Officials say the drive-thru will have access to a drive-thru combo meal, as well as Alberta-exclusive menu items like the Prairie Berry Shake. "We've designed this location to deliver the same cooked-to-order experience Shake Shack is known for, while offering the speed and ease that guests are looking for," said Billy Richmond, business director for Shake Shack Canada. The new location also has some local flavour from Calgary artist Larissa Schuler, who hand-painted a mural on the exterior back wall showcasing iconic Alberta imagery, which will be visible as customers pass through the drive-thru. The Shake Shack drive-thru on Macleod will open to the public at 10:30 a.m. on Thursday, Aug. 27.