Customer Service Officer

Job Description

Job Description

We are seeking a motivated and detail-oriented Customer Service Officer to join our team in Tampa, FL. This role is critical in ensuring that every client receives world-class support and solutions. You will serve as the first point of contact for inquiries, resolve issues efficiently, and maintain high standards of service delivery that align with Captura Hall’s reputation.

Responsibilities

• Provide timely, accurate, and professional responses to client inquiries.

• Handle service requests and resolve customer issues with a solutions-oriented approach.

• Maintain detailed records of interactions and ensure proper follow-up.

• Collaborate with internal teams to enhance service processes and improve customer satisfaction.

• Uphold company values and represent Captura Hall with professionalism at all times.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (preferred).

• Minimum of 2 years of experience in customer service or client support.

• Strong communication, problem-solving, and organizational skills.

• Ability to work independently while contributing to a team-oriented environment.

• Proficiency in handling client-facing tools and basic office software.