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Full-Time

Bilingual Technical Customer Service Associate

German/English

Confirmed live in the last 24 hours

Veeva Systems

Veeva Systems

5,001-10,000 employees

Cloud solutions for life sciences sector

Entry

Remote in UK

Category
IT Support
Network Administration
IT & Security
Required Skills
Communications
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • 1+ years relevant experience in a customer service role
  • Effective communication, organizational, and time management skills
  • Professional telephone manner
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills (German, English)
  • Ability to quickly understand client requirements and needs and articulate potential solutions
Responsibilities
  • Advise end users on best practices when using Veeva’s applications
  • Identify and resolve client issues associated with Veeva’s applications
  • Build strong and professional relationships with all users of Veeva’s applications
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to the role

Veeva Systems offers industry cloud solutions for the life sciences sector, providing technologies such as Vault Clinical Data Management, Vault EDC, Vault Coder, Vault Clinical Operations, Vault RIM Suite, Vault Quality Suite, Vault Safety Suite, Veeva Medical Suite, Veeva Data Cloud, and Veeva Commercial Cloud to support critical functions from R&D through commercialization. These technologies aim to streamline quality processes, manage clinical data, and improve regulatory compliance for life sciences companies.

Company Stage

IPO

Total Funding

$224M

Headquarters

Pleasanton, California

Founded

2007

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

31%

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement