Full-Time

Customer Success Manager

Workato

Workato

501-1,000 employees

Cloud integration software company

Data & Analytics
AI & Machine Learning

Mid, Senior

Mountain View, CA, USA

Required Skills
Sales
Marketing
Requirements
  • Experience with successful product development, launch, and growth
  • Background in business planning process development and evolution
  • Involvement in the development or execution of sales enablement strategies
  • End to end Beta program development and execution
  • Strong background designing and implementing technical solutions
  • Good understanding of the software development lifecycle
  • Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives
  • 7+ years of experience in product management, consulting, or customer success
  • BS/BA or equivalent education; MBA preferred
  • Awareness of how to create compelling pricing strategies
  • Familiarity with developing marketing plans
  • Excellent problem solving and troubleshooting skills
  • Escalation management experience
  • Adoption plan development
Responsibilities
  • Guiding customers along their journey to ensure they successfully develop their integration product, sell and deploy it, and drive adoption among end customers
  • Understanding the Executive Sponsor’s goals and how they measure success
  • Ensuring that the customer team is fully enabled on the platform and has thoughtfully considered the best way to design and build the technical solution
  • Developing meaningful relationships with Executive Sponsors, Champions, and individuals at all levels of the customer’s organization
  • Helping customers achieve their goals and managing their book of business in a way that helps Workato achieve its net revenue retention and other key business metrics

Workato's mission is to enable companies to tap into the growth mindset and transform their organization with Workato. Wrokato is moved by innovation — a passion to create the best possible way and the drive to continue to make it better.

Company Stage

Series E

Total Funding

$421.2M

Headquarters

Mountain View, California

Founded

2013

Growth & Insights
Headcount

6 month growth

8%

1 year growth

12%

2 year growth

7%

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time