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Client Service Specialist
Trade Support, Chinese speaking
Confirmed live in the last 24 hours
Locations
Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Minimum of 3 years of relevant experience in financial services, technology and/or customer support
  • Experience in real time client facing supporting functions, preferably with high priority clients
  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business
Responsibilities
  • Serve as the point of contact supporting our highest value customers and institutions on Binance's various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance's system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time
Binance

1,001-5,000 employees

Largest cryptocurrency exchange
Company Overview
Binance is committed to furthering the freedom of money; its products, services, and internal processes all have freedom baked in them. Binance seeks to empower other organizations through open platforms and infrastructure that support them in building great products.
Benefits
  • Competitive salary
  • Option to be paid in crypto
  • Health insurance
  • Flexible working hours
  • Remote work for many roles
  • Company sponsored holidays
  • Learning and development programs
  • Free language classes
  • Relocation support
  • International transfers mid-career
Company Values
  • User-Focused - We protect our users by putting our users' needs first and delivering quality service
  • Freedom - We execute responsibly and autonomously. We empower those around us.
  • Collaboration - We communicate openly. We work as a team towards shared goals to build the ecosystem together.
  • Hardcore - We are results driven. We get things done. When we fail, we learn fast, and pick ourselves up.
  • Integrity - We are accountable for our actions. When we make mistakes, we fix them. We always act ethically. We never punch down.