Full-Time
Founding Customer Success Manager
Csm
Confirmed live in the last 24 hours
Atomic
501-1,000 employees
Venture studio creating and funding startups
Compensation Overview
$70k - $110kAnnually
Mid, Senior
New York, NY, USA
This role is hybrid and based in NYC.
- Proven experience in a customer success or account management role, ideally with a PLG / self-serve B2B product.
- Prior recruiters should apply! Recruiting experience is a huge plus.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
- Highly organized, with a focus on project management and the ability to prioritize and manage multiple customer engagements simultaneously.
- A proactive, problem-solving mindset with a passion for driving customer success and business outcomes.
- Strong technical acumen and the ability to translate complex technical information into business value for customers.
- You thrive in a startup environment, taking ownership and driving initiatives with minimal supervision.
- Monitor and track customer product adoption in order to identify customers that require additional engagement.
- Work to expand single-user companies to enterprise accounts by developing champions and encouraging intra-company sharing.
- Engage 1:1 with customers as needed at critical points in the customer journey to ensure adoption.
- Host and facilitate 1:1 and 1:many training sessions and workshops to ensure customers have a comprehensive understanding of our product.
- Communicate the value delivered by our product, showcasing measurable benefits and return on investment.
- Share industry best practices and success tips with customers to optimize their experience and outcomes.
- Collaborate with the product and technical teams to resolve issues, share feedback, and ensure customers receive timely and effective support.
- Act as a trusted advisor by providing strategic guidance on leveraging our product for maximum impact.
- Build scalable processes and playbooks for customer success that can be used as the team grows.
- Be the voice of the customer internally, ensuring their feedback is shared across departments to inform product development and improvements.
Atomic creates new companies by connecting entrepreneurs with strong ideas, skilled teams, and essential resources. The process begins with identifying promising business concepts, after which Atomic assembles a team of experts who have a track record of building successful companies. This venture studio model allows Atomic to provide comprehensive support, including financial backing, to early-stage startups. Unlike traditional venture capital firms, Atomic maintains a high level of involvement in the companies it helps create, which increases the chances of their success. The goal of Atomic is to empower aspiring entrepreneurs by giving them the tools and support they need to grow their businesses.
Company Stage
N/A
Total Funding
$601.3M
Headquarters
Miami, Florida
Founded
2012
Simplify's Take
What believers are saying
- Atomic's recent $320 million fundraise, its largest to date, indicates strong investor confidence and ample resources for new ventures.
- The firm's unique approach to startup creation offers employees the opportunity to work on diverse and innovative projects from the ground up.
- With over $750 million in assets under management, Atomic has significant financial stability and growth potential.
What critics are saying
- The success of Atomic's model heavily relies on the ability to consistently generate viable startup ideas, which can be unpredictable.
- Building companies in-house may lead to resource constraints and potential overextension.
What makes Atomic unique
- Atomic operates as a venture studio, co-creating startups from a list of hundreds of ideas, unlike traditional VCs that primarily invest in existing companies.
- The firm provides initial funding from its own capital, ensuring immediate financial support for its co-created startups.
- Atomic's model of sourcing co-founders and building companies in-house allows for greater control and alignment with its vision.
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