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Human Capital Operations Leader
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Human Resources Information System (HRIS)
  • Bachelor's degree
  • 5-7 years of HR operations or shared services experience, preferably at a high-growth company with a strong background supporting best-in-class service
  • 3-5 years of experience leading People Operations teams
  • Experience analyzing and presenting data
  • Experience building processes
  • High emotional and social intelligence (e.g., strong customer service, seeking continuous improvement)
  • Excellent verbal and written communication skills that demonstrate a high level of professionalism
  • Driven, highly accountable and able to consistently deliver on goals and objectives
  • Strong data analysis and Excel / Google Sheets skills
  • Highly organized and detail-oriented and can manage multiple projects and dynamic priorities while meeting deadlines
  • Passionate about customer service
  • Manages Human CapitalOperations functions and completes employee life cycle processes including onboarding, offboarding, benefits, job/compensation changes, leaves of absence, and I-9 recordkeeping
  • Manages the response and resolution of inbound inquiries in an efficient and timely manner
  • Leverages technology and to reimagine, improve, transform, and automate processes
  • Serves as lead between people operations, IT, external vendors, and other stakeholders in HRIS implementation and upgrade projects
  • Ensures high quality customer experience through an effective service delivery model
  • Oversees management and audit of employee files for compliance, completeness, and accuracy
  • Collaborates with departmental leaders to identify needed improvements and enhancements to existing systems and processes
  • Develops custom reports to bring insights to decision making
  • Maintains compliance with local, state, and federal employment laws and regulations and adheres to policies, guidelines and procedures pertaining to the protection of employee information
  • Interfaces with payroll and finance

1,001-5,000 employees

Seed-stage startup accelerator
Company Overview
Techstars believes entrepreneurs can change the world, collaboration drives innovation, and great ideas can come from anywhere.
Company Core Values
  • We Always #GiveFirst - Offer support to others without an expectation of anything in return.
  • Do What's Right for Founders - Always keep the interest of our core customer in mind: the entrepreneur.
  • Quality Before Quantity - Focus on growth, but only if we scale the quality of the work.
  • Network Over Hierarchy - Value remote decision making over centralized processes.