Salary Range: 100000 to 150000 (Currency: USD) (Pay period: per-year-salary)
Job Description
The IT Technical Manager is responsible for oversight of the day to day operations of the IT Division and management of the IT team. They are familiar and capable of performing all functions of IT staff. The IT Manager ensures that the division is running smoothly, working quickly to remove any obstacles that arise. They work diligently with the IT team to provide quick and spectacular operational results for all employees within the company. This is a full-time position with hybrid and on-site opportunities available.
Responsibilities
- Monitoring core technology systems, ensuring minimum down time
- Assisting the Director of IT with developing and updating IT policies and procedures
- Creating and/or updating instructional guides or documentation for general staff and IT
- Assessing system data, statistics, and error logs, along with user reports to determine areas for improvement or repair
- Researching and evaluating new hardware and software
- Recommends budgets and coordinating equipment purchases
- Conducting vendor audits (ex: licensing)
- Managing, implementing, and monitoring disaster recovery plans and protocol according to corporate and audit standards
- Distributing workload to technical support team; managing workflows within the division
- Hiring, training, motivating and developing technical staff; monitoring and reviewing performance
- Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Performing technical support duties as needed to handle backlog
- Performing other related duties as assigned by the Director of IT
Requirements
- Bachelor’s degree in IT or related field is preferred
- 5+ years of experience in IT related field
- Strong written and verbal communication skills
- Must have experience managing teams of at least 3+ people
- Proven ability to provide excellent customer service
- Broad technical background that enables fast learning
- Willingness to study and keep up on technology
- Strong attention to detail
- Highly curious about how things work
- Strong critical thinking and decision-making skills
- Firm grasp on IT infrastructure and operations best practices