Compensation Overview

Salary Range: 100000 to 150000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities

• Monitoring core technology systems, ensuring minimum down time
• Assisting the Director of IT with developing and updating IT policies and procedures
• Creating and/or updating instructional guides or documentation for general staff and IT
• Assessing system data, statistics, and error logs, along with user reports to determine areas for improvement or repair
• Researching and evaluating new hardware and software
• Recommends budgets and coordinating equipment purchases
• Conducting vendor audits (ex: licensing)
• Managing, implementing, and monitoring disaster recovery plans and protocol according to corporate and audit standards
• Distributing workload to technical support team; managing workflows within the division
• Hiring, training, motivating and developing technical staff; monitoring and reviewing performance
• Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Performing technical support duties as needed to handle backlog
• Performing other related duties as assigned by the Director of IT

Requirements

• Bachelor’s degree in IT or related field is preferred
• 5+ years of experience in IT related field 
• Strong written and verbal communication skills
• Must have experience managing teams of at least 3+ people
• Proven ability to provide excellent customer service
• Broad technical background that enables fast learning
• Willingness to study and keep up on technology
• Strong attention to detail
• Highly curious about how things work
• Strong critical thinking and decision-making skills
• Firm grasp on IT infrastructure and operations best practices