Center 1 (19052), United States of America, McLean, Virginia

Manager, Corporate Communications-Diversity, Inclusion & Belonging

The Capital One Corporate Communications team is looking for a creative, curious and results driven communications professional to join a growing group of communication experts. Our Enterprise Associate Communications team delivers cutting-edge communications solutions to real-world business challenges across the company. Working for one of the world’s most recognized Fortune 500 brands provides many opportunities to learn, grow and create industry-leading communications campaigns. 

This Manager role is a key member of the Enterprise Associate Communications team, which leads top-of-house communications strategies, storytelling and reputation management for Capital One’s executives and employees. They will report to the Diversity, Inclusion, and Belonging Communications Lead and partner with Internal Communications, External Affairs, HR, Corporate Reputation, and Capital One’s associate-led Business Resource Groups to generate awareness of Capital One’s reputation as a great place to work and a great corporate citizen.

This is an exciting opportunity to join a mission-driven company and be part of a growing team focused on sharing Capital One’s origin story through best-in-class programming, thought leadership, creative partnerships, multichannel campaigns, storytelling, and robust measurement.  

Capital One is Changing Banking for Good

At Capital One, External Affairs works with many external and internal stakeholders to envision and create a world of greater opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Corporate Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

We are committed to inclusively designing positive social impact with our associates, customers, and ultimately, the communities we serve.  We are focused on innovation and opportunity. On challenging orthodoxies.  On disruption and dreaming of a better way -- for the benefit of those we serve.

Primary Responsibilities

Influence and support overall DIB communications strategy and governance 

• Build a deep understanding of internal clients’ business and objectives, stakeholders, differentiators, potential risks and opportunities

• Exude energy for DIB and continue to build the DIB communications function and strategy 

• Exhibit comfort navigating ambiguity and change; support change management efforts   

• Support Business Resource Group communications, programming and governance 

• Work closely and engage with key stakeholders to build trusted relationships

• Work, partner with and influence multiple constituents and stakeholders (internal and external), including senior executives

• Exhibit excellent judgment; understand, identify and effectively navigate potential risks and sensitivities 

• Be a self-starter who enjoys working in a fast-paced, highly collaborative environment

• Be an outstanding communicator and presenter, both written and verbal

Deliver integrated DIB communications campaigns to target audiences

• Lead DIB communications efforts, including moment-in-time campaigns and impactful ‘always on’ communications strategy, and planning of media and industry activations across paid, earned, shared & owned channels

• Provide strategic counsel to senior leaders; support media training and develop messaging for internal and external presentations and in response to media opportunities 

• Support engagement with partnerships, creating storytelling opportunities to showcase Capital One’s support of associates and communities of all backgrounds 

• Partner with Brand and Marketing teams to support multichannel, multi-audience marketing communications strategy, including overarching Heritage Month strategy 

• Be an integral strategic partner in the building of campaigns that incorporate retail, digital, social, and external channels to tell a cohesive story with a consistent brand voice

Measure impact and support process improvement 

• Ensure all work is executed through a lens of strategic impact and measurement 

• Identify new opportunities to institute best practices and governance

• Create budget proposal and manage funds 

• Ability to effectively manage agency partners and vendors 

• Develop and maintain deep fluency and expertise in relevant external trends impacting the business and its peers

Basic Qualifications

• Bachelor’s degree or military experience

• At least 5 years of experience in communications, marketing, or public relations

Preferred Qualifications 

• Previous communications experience focusing on diversity, inclusion and belonging

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $128,300 - $146,400 for Communications Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).