Full-Time

Contact Center Representative

Posted on 1/11/2025

Intermountain Healthcare

Intermountain Healthcare

10,001+ employees

Intermountain Healthcare is a nonprofit health system.

Social Impact
Healthcare

Compensation Overview

$18.81 - $24.26Hourly

Junior

Wheat Ridge, CO, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School diploma or equivalent, required
  • At least one (1) year experience in a call center or high volume call position
  • Bilingual proficiency in English and Spanish, preferred
  • At least one (1) year experience in a medical field, preferred
Responsibilities
  • Answer, direct, and prioritize telephone calls and messages to correct clinic or department
  • Triage calls according to priority and urgency, transferring calls as necessary
  • Document all conversations, demographics to Electronic Medical Record timely and accurately
  • Obtain complete and accurate clinical, demographic and financial information during the scheduling process
  • Follow guidelines for special requests/Stat/schedule modification procedures and coordinate communications with clinical areas to accommodate the customers requests.
Intermountain Healthcare

Intermountain Healthcare

View

Company Stage

Grant

Total Funding

$1.8M

Headquarters

Salt Lake City, Utah

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth expansion offers growth in rural areas with limited healthcare access.
  • AI integration enhances diagnostic accuracy and operational efficiency for Intermountain.
  • Value-based care models align with Intermountain's focus on patient outcomes.

What critics are saying

  • NeuroFlow's acquisition of Intermountain's analytics model may raise data privacy concerns.
  • The $1B hospital expansion in Billings could strain financial resources.
  • Partnership with Ontrak Health may face challenges in aligning care models and reimbursement.

What makes Intermountain Healthcare unique

  • Intermountain Health is recognized for high-quality, affordable, and personalized care.
  • The company is a leader in mental health integration and comprehensive care strategies.
  • Intermountain's digital transformation is spearheaded by experienced leader Ryan Smith.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

401(k) Company Match

Professional Development Budget

Wellness Program