INACTIVE
Full-Time
Head of Commops
Av
Posted on 3/16/2024
Ridesharing, delivery, and freight services
Data & Analytics
Consumer Software
Compensation Overview
$216,000 - $240,000Annually
+ Bonus + Equity
Senior, Expert
San Francisco, CA, USA
Required Skills
Communications
Business Strategy
Requirements
- More than 10 years in operations, program management, consulting or corporate strategy with excellent program management and organizational skills
- Extensive strategy experience and track record of developing strategy and vision for emerging products and services
- Experience and expertise in leading customer support operations
- Demonstrated ability to thrive in high-pace environment brining structure to new problems and concepts
- Outstanding communication, leadership and executive influencing skills
- Strong analytical skills, with ability to recommend and make data based decisions
- Bachelor’s Degree or equivalent experience
Responsibilities
- Lead and grow the AV support program team, based on Uber AV expansion plans
- Design Uber’s AV support operations vision and strategy at scale, identifying strategic opportunities for Uber in the space and a plan on how to drive towards the end-state
- Lead customer support operational roadmap for autonomous vehicle, ensuring that it aligns with the overall business strategy and goals
- Define and lead all aspects of key customer support metrics, ensuring world class customer support
- Analyze automation, self-service and agent tooling needs to enable seamless support and work with business and technology partners to implement the solution
- Work with CommOps global teams to determine agent footprint and profiles, and help scale the support operations
- Be responsible for the development of detail support content, knowledge base, help center and agent training
- Work closely with Autonomous Vehicle Product and Ops teams to provide customer perspective and insights and help improve the overall autonomous experience
Uber offers a diverse range of services, including rides, deliveries, and real-time safety verification, with expansions into freight deliveries and essential items. The company leverages advanced technologies to enable flexible earnings and the movement of people and things, emphasizing a relentless pursuit of reimagination and reinvention.
Company Stage
IPO
Total Funding
$24.8B
Headquarters
San Francisco, California
Founded
2009
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 5%2 year growth
↑ 2%INACTIVE