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Full-Time

Customer Asst Representative III

Confirmed live in the last 24 hours

Oklahoma State Government

Oklahoma State Government

201-500 employees

Education
Government & Public Sector

Compensation Overview

$41kAnnually

Entry, Junior

Oklahoma, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
Responsibilities
  • providing assistance to customers seeking services and information at the county health department.
  • collecting all pertinent demographic and billing information from clients.
  • answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
  • responsible for all client/patient registrations for the county health department.
  • processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments.
  • light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports.
  • access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.
  • maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
  • initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
  • performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data.
  • enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
  • examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
  • receives or delivers materials and equipment.
Oklahoma State Government

Oklahoma State Government

View

Company Stage

Grant

Total Funding

$4.1M

Headquarters

Kansas City, Missouri

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working with the Oklahoma State Government offers opportunities to engage in impactful public service initiatives, such as disaster response and healthcare improvements.
  • The state's investment in technology and innovation, as seen with the OCAST grant for airspace management, provides a dynamic work environment.
  • Employees can benefit from the state's collaborative efforts with various organizations, enhancing professional networks and community impact.

What critics are saying

  • The political and regulatory landscape can be volatile, potentially leading to job instability or shifts in policy focus.
  • High-profile legal battles, such as the OKC's fight with regulators, may create a contentious work environment.

What makes Oklahoma State Government unique

  • The Oklahoma State Government's proactive approach in launching online services like the airline complaint form demonstrates a commitment to leveraging technology for public service.
  • Their collaboration with organizations like the Red Cross and VOAD for disaster response showcases a strong network of partnerships for community support.
  • The state's focus on specialized regulatory bodies, such as the Oklahoma Medical Marijuana Authority, highlights a tailored approach to emerging industries.