Full-Time

Customer Asst Representative III

Posted on 9/18/2024

Oklahoma State Government

Oklahoma State Government

201-500 employees

Manages state-funded health care costs and quality

Government & Public Sector
Healthcare

Compensation Overview

$41kAnnually

Entry, Junior

Oklahoma, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
Responsibilities
  • providing assistance to customers seeking services and information at the county health department.
  • collecting all pertinent demographic and billing information from clients.
  • answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
  • responsible for all client/patient registrations for the county health department.
  • processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments.
  • light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports.
  • access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.
  • maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
  • initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
  • performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data.
  • enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
  • examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
  • receives or delivers materials and equipment.
Oklahoma State Government

Oklahoma State Government

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The Oklahoma Health Care Authority (OHCA) manages the costs of health care funded by the state and federal government in Oklahoma. It ensures that the health care services provided meet acceptable standards while also focusing on creating a positive experience for citizens who rely on these services. OHCA's main functions include purchasing health care services, analyzing ways to improve accessibility and quality, and building partnerships to enhance health outcomes for Oklahomans. The agency serves low-income individuals, families, and other vulnerable groups, emphasizing cost control and quality assurance in the public health sector. Unlike private health care providers, OHCA operates with a focus on fiscal responsibility, using state and federal funds to provide necessary health care services. The goal of OHCA is to improve the health of Oklahomans by ensuring that they have access to quality health care services.

Company Stage

Grant

Total Funding

$4.1M

Headquarters

Kansas City, Missouri

Founded

1953

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth expansion offers cost-effective healthcare for rural and underserved areas.
  • AI integration in healthcare can improve patient outcomes and reduce costs.
  • Medicaid expansion increases healthcare access for low-income populations.

What critics are saying

  • DDS waitlist reduction may strain OHCA's resources and budget.
  • Interim directors in state agencies may affect OHCA's inter-agency collaborations.
  • Resignation of key leaders could disrupt OHCA's healthcare initiatives and partnerships.

What makes Oklahoma State Government unique

  • OHCA focuses on cost control and quality assurance in state-funded healthcare.
  • The agency serves diverse clients, including low-income and vulnerable populations.
  • OHCA fosters strategic partnerships to improve health outcomes in Oklahoma.

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