Servicing Transfers Document Image Management Specialist

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

Servicing Transfers Department at Valon

At Valon, every loan’s journey begins with a servicing transfer—and as a member of the Servicing Transfers team, you will own the onboarding and off-boarding of loans to and from Valon’s servicing platform. You’ll ensure Valon has access to the necessary data, documentation, and funds in order to service our loans and to keep all relevant stakeholders informed in a timely manner. You’ll also work closely with third-party service providers to support this mission-critical line of work.

About the Role

As a Servicing Transfers Document Image Management Specialist, you will be supporting the Servicing Transfers team in ensuring that Valon receives, ingests and classifies data files and document images timely and completely in connection with each servicing transfer and / or partnership. Key areas of responsibility will include (but are not limited to):

File Delivery: Ensure Data Provider can deliver files to the appropriate destination/format in a timely manner.

File Movement: Ensure timely upload of delivered files to Valon Systems.

Document Image Processes: Classify and onboard files to the Servicing System.

Data File Processes: Send files to appropriate batches to be consumed.

We are looking for an individual with experience in file movement and transmission to support this work within the Servicing Transfers organization. In addition to executing this work, we’re also looking for someone who will be able to help us document and operationalize this space as we continue to grow and scale our business. The right candidate is execution-minded, detail-oriented, deadline-driven and an independent thinker and operator. While experience working in the mortgage servicing industry is not required, familiarity with mortgage documents and data files would support a smooth transition into this role.

Responsibilities

• Ensure that data and document image transfers and associated processes are on track for timely completion ahead of transfer-related deadlines

• Ensure complete ingestion of data files / document images using Valon’s data file movement framework

• Escalate delays in data file / document image management and work with internal and external stakeholders to identify backup plans for timely execution

• Act as internal expert on data file / document image delivery methods to Valon

• SFTP setup

• Coordinate with third parties leveraging Valon SFTP to:

• Share credentials

• Share delivery limitations references (format, folder structure)

• Confirm receipt of document / data file delivery

• Troubleshoot issues with file delivery

• Ensure files are in the correct folders before movement ingestion (and move to correct folders if not)

• Set up File Integration and configure data files on a transfer/ partnership basis using Valon’s internal data file movement system

• Implement document classification mappings

• Monitor execution of document classification and work with Servicing Transfers deal teams to ensure classification thresholds are met timely

• Manage relationship with third party data extraction and indexing vendor

• Coordinate with data extraction and indexing vendor on document delivery and receipt

• Operationalize data file and document image management-related processes by creating training materials, writing standard operating procedures, documenting best practices, and driving the adoption of new procedures

Ideal Qualifications

• Prior experience working in imaging department of mortgage servicer / imaging vendor

• Domain knowledge around mortgage industry documents and data files (especially ICE / MSP)

• Experience operationalizing / building processes in imaging department of mortgage servicer / imaging vendor

• Experience with large-scale servicing systems (ICE, Sagent)

• Considered within the entire company to be an expert in their process areas

• Exceptional project management skills and ability to prioritize and complete multiple projects with deadlines and high velocity

• Bonus: Experience building out automated data file movement / ingestion

Minimum Qualifications

• Onsite in Phoenix, Arizona office

• Bachelor’s Degree preferred

• 3-4+ years of experience working in data / document transfers management

• Experience with data file configuration / movement using SFTP, HDD, USB, GCP (Google Buckets)

• Basic domain knowledge around mortgage industry documents

• Excellent communication skills (both verbal and written)

• Excellent ability to troubleshoot and identify backup plans

• Excellent organizational skills and attention to detail

What we can offer

• Compensation: Competitive annual salary and a 401(k) plan—with a 4% annual match!

• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!

• Paid time off: Flexible paid time off, flexible sick days, and 11 paid company holidays!

• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.

• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.