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IT Support Specialist 2
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree or its equivalent
  • 2+ years of experience in an end-user support role
  • A strong desire to grow technically
  • Hands-on familiarity with macOS & Apple hardware administration
  • Hands-on familiarity with Windows / PC environments as well as bootcamp for macOS
  • A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues
  • The desire to “automate everything,” combined with the ability to rapidly learn the technical skills necessary to do so
  • The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form
  • A naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-time
  • Ability to travel to the US regional offices as needed
  • Experience with technologies we use preferred:
  • ZenDesk, Linux, VoIP, Confluence, JIRA, Google Apps, JAMF, Meraki, Oomnitza
  • Linux administration, automation, AV administration, and project management experience are a plus
  • Maintain an accelerated personal growth path:
  • In 3 months you'll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently handle day to day IT tasks
  • Within 6 months you'll be actively developing novel solutions to inefficient processes and problems
  • By 12 months you'll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas. This could mean anything from becoming a Networking Wizard to a Python Ninja; your growth path is largely defined by your interests and desires
  • Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self service resources, and workflow automations for our colleagues
  • Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiences
  • Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients needs and inform automation/optimization efforts

1,001-5,000 employees

Modern, general-purpose database platform
Company Overview
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data
  • Family Support Programs
  • Flexible PTO
  • Fertility and Adoption Assistance
  • Employee Affinity Groups
  • Transgender Benefits and Support
  • Mental Health
  • Wellness Events and Programs
  • Global Mobility
Company Core Values
  • Think Big, Go Far
  • Make It Matter
  • Build Together
  • Embrace the Power of Difference
  • Be Intellectually Honest
  • Own What You Do