Hello, Field Operations Specialist!

Freeosk is looking for a Field Operations Specialist to join our team.

Our Field Operations Specialist helps support the delivery of in-store campaigns by driving the performance of third party/retail labor partners. This role makes sure that our weekly programming compliance and service execution requirements hits the mark in our 500+ retail locations.

This position works closely with internal and external partners in a fast-paced environment. Attention to detail, love of data, ability to act with a sense of urgency, juggle multiple priorities, and strong communication is critical to successfully navigating these partnerships every day.

We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago, Illinois, St. Joseph, Michigan and Bentonville, Arkansas offices from time to time.

Key responsibilities for this role...

Create communication materials and schedule weekly program configurations to our third party and retail field partners
Troubleshoot and urgently resolve field staff issues as they arise
Review data trends to proactively identify and communicate opportunities within field services
Develop solutions to drive field service compliance and execution in partnership with internal and external stakeholders
Support training of field staff, including assisting with the design and development of materials and presentations
Support Operations and external teams with new product and new network expansion
Create best practices around field services execution and compliance

Your skills, background and experience include…

2-3 years experience in a client/customer service, project management, or operations position
Demonstrated data-driven approach to solving problems
Ability to juggle multiple priorities
Process driven and thrives with process development
Client service focused experience with the ability to tailor communication to different levels

Our Benefits:

Competitive pay
401(k) Match Program
Medical, Dental, Vision Insurance
Work From Home Stipend
Short Term and Long Term Disability Insurance
Life Insurance
Paid Time Off
Volunteer Opportunities
Summer Hours
Parental Leave
Tuition Reimbursement
Sabbatical Program
Professional Development
Gym Stipend
Social events

Who are we?

Nearly ten years and over 3.3M samples later, Freeosk encourages shoppers to “Discover New Favorites™.” From the Fortune 100 to emerging brands, we pride ourselves on supporting clients big and small. By helping connect brands and shoppers at the right place and time with our patented technology and omnichannel experience, Freeosk has cemented itself as the discovery destination for “everyday influencers.”

Freeosk is a Chicago-based marketing technology company made up of a talented and fearlessly authentic cross-disciplinary team of engineers, creatives, data analysts, account managers, and more. Since 2020 our flex-work structure has allowed us to diversify our team and add many Freeoskers from across the country. From California to New York and everywhere in between, as Freeosk continues to grow, we look forward to staying on the cutting edge of omnichannel discovery experiences and adding new members to our team.

Freeosk is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Field Operations Specialist

Freeosk

Key responsibilities for this role...

Your skills, background and experience include…

Our Benefits:

6 month growth

1 year growth

2 year growth

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