Full-Time

Desktop Support Technician

Updated on 5/10/2024

The Brattle Group

The Brattle Group

501-1,000 employees

Provides economic, financial, regulatory expertise

Consulting
Financial Services
Aerospace
Education

Mid, Senior

Washington, DC, USA

Required Skills
Communications
Customer Service
Requirements
  • BSc in IS, CS, or equivalent experience
  • A+, MCP or other equivalent certification
  • Minimum five (5) years of experience in a desktop support and end-user support role
  • Windows 10/11 Pro support
  • Desktop and hardware configurations, including Thunderbolt docking solutions
  • Apple iOS device support
  • LAN-based imaging
  • Support end user VPN connectivity issues
  • Excellent customer service skills
  • Current LAN and WLAN IP network technologies
  • Windows 10/11 Pro 64-bit Enterprise operating systems
  • Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
  • Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail
  • Ability to work effectively and to interact with clients and team members
  • Carrying a communication device is required
  • Evening/weekend work may be required; Occasional travel as needed
  • Rotating on-call coverage support required
  • Requires physical activity including the regular moving of items of fifty (50) pounds or more
Responsibilities
  • Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
  • Monitor and respond to helpdesk tickets
  • Support the employee onboarding processes including training end users, imaging laptops, and deploying hardware
  • Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
  • Manage support calls for printer break/fix services
  • Support and distribute company-owned mobile devices
  • Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
  • Collaborate daily with team members on support requests and procedural review
  • Participate in on-call rotation for emergency support phone queue
  • Assist in supporting the company's security posture
  • Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

The Brattle Group provides economic, financial, and regulatory expertise to global organizations, utilizing various economic and financial modeling techniques to offer clear insights and credible analysis.

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

1990

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-4%

2 year growth

0%