Trust & Safety New Associate

Skill required: Platform Data Operations - Operations Management
Designation: Trust & Safety New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? As a New Associate, you are responsible for analyzing, investigating and reviewing Business Accounts, Delivery Partners, Driver profiles, Rider Profiles, Trip Level Info, Account Take Over, Devices, Identification Documents and GPS Spoofing and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. It includes unbanning the accounts, making credit adjustments or labelling for bulk actions. You will use your attention to detail, logical thinking and problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. You will be responsible to identify emerging patterns across the globe and highlight the same to be shared with the Machine Learning Team. Review ads in order to protect users from getting retargeted based on sensitive search and to ensure safe web by checking the ads created by advertiser or that are muted by users. Review ads basis Policy Guidelines safeguarding advertiser interests & ensuring safe User Experience Accounts Review : Acts on removing malware from Ads & Landing pages to provide safe environment to Client addictS.Political / Election Ads are campaigns run by Political Candidates during or before an Election Period. The review process includes restricting (or labeling) promotions basis Policy guidelines on Election Ads We support responsible political advertising including campaigns, election laws and mandated election silence periods," for any targeted geographic areas. Political content includes ads for political organizations, political parties, political issue advocacy or fundraising, individual candidates and politicians. An area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.
What are we looking for? As a New Associate, you are responsible for analyzing, investigating and reviewing Business Accounts, Delivery Partners, Driver profiles, Rider Profiles, Trip Level Info, Account Take Over, Devices, Identification Documents and GPS Spoofing and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. It includes unbanning the accounts, making credit adjustments or labelling for bulk actions. You will use your attention to detail, logical thinking and problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. You will be responsible to identify emerging patterns across the globe and highlight the same to be shared with the Machine Learning Team. Proficient in English
Roles and Responsibilities: • Analyze fraudulent account behavior/transactions/abuse to determine root cause of losses and perform analysis on customer account to identify potential fraudulent customer. • Analyze fraudulent account behavior/transactions/abuse to determine root cause of losses and perform analysis on customer account to identify potential fraudulent customer. • Work on the tools required with ease and accuracy. • Meet the daily, weekly, monthly productivity and quality targets set for the role • Maintain accuracy in investigation method of cases. • Be a team player and work in collaboration with clients and other stakeholders • Update all required daily/weekly/monthly templates and reports • Focus on continuous improvement of knowledge on Policies/guidelines The following skills are required to perform this role- • Google Chrome - A freeware web browser developed by Google for accessing the World Wide Web and running Web-based applications. • Effective Verbal Communications - Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. • Logical Reasoning – Ability to take a decision based on account attributes, SOP guidelines and emerging patterns. • Attention to Detail - the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small. This means monitoring and checking work or information, while organizing time and resourcesAny Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

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