About the role

Our Customer Success Managers will be instrumental in bringing the value of our product to our customers around the world. You will be one of the founding members of Sentry’s Corporate Customer Success team, building a next-generation customer success motion that blends the best of proven approaches with rule-breaking ways.

As a Customer Success Manager, you will be directly responsible for the growth of Sentry, providing an exciting opportunity to drive and shape the future of customers within your allocated account portfolio. You will be responsible for supporting our existing customer relationships within your territory, while seeking opportunities to maximize our customer’s value from the Sentry platform.

In this role, you will

• Be the customer’s champion within Sentry
• Take ownership of your book of business/portfolio and maintain long-term account health and relationships
• Responsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if any
• Identify and close upgrade and expansion opportunities with existing accounts
• Maintain engagement with customers throughout the life cycle, and use metrics to analyze customers’ usage of Sentry’s product
• Actively advocate for customers, working cross-functionally with PMs, engineering, marketing, and others to delight customers and help them meet their business goals while being empathetic to the processes and priorities of other teams
• Consistently meet and exceed ARR targets for Renewals and Expansions
• Help customers make the best out of their investment with Sentry by driving product adoption, sharing best practices, and implementing growth and optimization strategies for maximum value

You’ll love this job if you

• Naturally possess a high level of empathy and pay close attention to the needs of customers
• Are solutions-oriented, have a high standard for quality, and feel accomplished when customers are successful
• Are a clear and confident communicator -- comfortable both writing and speaking to executives at startups to the Fortune 500 and coordinating cross-functionally with internal teams and leadership
• Are comfortable in a fast-paced environment that requires strong time-management skills and collaboration with our technical and business teams

Qualifications

• Customer Success experience preferably with a B2B Software subscription
• Revenue quota-carrying experience is a must
• Experience managing & owning the full subscription cycle from onboarding the customer to securing a renewal
• Experience with CRM tools like Salesforce is a plus
• Have exceptional oral and written communication skills that show enthusiasm, energy, and poise
• You have a Bachelor’s degree or equivalent and a dedication to ongoing learning

COVID Vaccine Required - Reasonable Accommodations for Medical or Religious Reasons Considered

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $80,000 to $220,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work, and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.