Federal Technical Trainer

The Technical Trainer will be responsible for developing and delivering a comprehensive training program to enable our customers and partners with the required working knowledge to effectively implement, manage, and/or sell the Virtru Data Security Platform. This role will work closely with Virtru’s product experts, architects, and other subject matter experts to deeply understand the technical capabilities of our data-centric security platform, define rigorous learning objectives, and create a highly engaging, hands-on curriculum and content. This role is critical in ensuring our customers achieve maximum value from our data-centric security platform. The Technical Trainer will be a critical contributor to driving deep user adoption, increasing customer satisfaction and retention, and contributing to the business’s overall success.

Key Responsibilities:

• Develop and deliver a comprehensive training curriculum for the Virtru Data Security Platform through collaboration with product managers, solution architects, and other internal subject matter experts. 
• Devise a curriculum with detailed learning objectives, supporting course materials, and hands-on labs to accelerate operational comprehension for our customers, partners, and employees.
• Deliver virtual and in-person instructor-led training workshops that cater to the educational needs of technical users such as system administrators, developers, and data analysts
• Monitor training session attendance, engagement, and effectiveness, and provide detailed reporting and data-driven recommendations
• Identify opportunities to scale and automate technical training delivery using innovative technologies and methods
• Maintain deep technical expertise on the entire Virtru Data Security Platform, including new capabilities, integrations, and best practices
• Work cross-functionally to support the onboarding and ongoing technical enablement of key customers and partners

Qualifications:

• 8+ years of experience (cybersecurity strongly preferred) as a technical trainer or instructor in an enterprise software or SaaS environment
• Strong understanding of adult learning principles and the ability to design effective, scenario-based training programs for technical audiences
• Proficient with various training delivery platforms and technologies (e.g., virtual classrooms, Learning Management Systems, etc.)
• Familiarity with containerization, cloud infrastructure provisioning, Linux/Unix administration, and programming languages such as Go
• Extensive hands-on experience with the implementation, configuration, and administration of complex enterprise software systems
• Excellent presentation, communication, and facilitation skills with experience delivering highly technical training to both individual experts and cross-functional teams
• Ability to rapidly learn and master new software products, features, and functionalities
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, digestible training content
• Bachelor’s degree in a technical field (e.g., computer science, software engineering, information systems)

Security Clearance Requirements:

• US citizenship with the ability to obtain Secret clearance

Virtruvian qualities that will set you up for success:

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.

Perks & Benefits: 

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take a minimum of 25 days off annually (in addition to 12 federal holidays) to ensure that you are getting the proper time needed to unplug and recharge.
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Home-Office Stipend to help make your office space more comfortable and productive.
• Internal mobility options for those interested in exploring their skills in other areas of the business
• Frequent company-sponsored Team Celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program.
• Access to Headspace, a mental health app tailored to your specific needs.
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. The Council also hosts a range of events throughout the year focused on the continual education of our teammates on social justice issues, current events, and marginalized cultures and communities. 

Additional perks include: 

• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews
• Transparency is at the core of how we operate and everything we do! 

There are plenty of opportunities to connect with the team in person throughout the year, both in and out of the office, whether they be team-specific or company-wide celebrations and events.

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.