Technical Services Engineer



5,001-10,000 employees

Modern, general-purpose database platform

Data & Analytics

Mid, Senior

Toronto, ON, Canada

Required Skills
  • 5+ years of relevant experience, and 3+ years of search expertise (Elasticsearch (ELK Stack), Lucene, Solr or similar)
  • 5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred.
  • Experience with Database Performance tuning and benchmarking
  • Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
  • Solid fundamentals in Linux, Networking, and Diagnostics
  • Experience with scalable and highly available distributed systems
  • Excellent written and verbal communication skills in English
  • Patience, empathy and a genuine desire to help people
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • A B.Tech / B.S. or equivalent work experience; if you don’t have a Computer Science degree, but think you can do the job, apply anyway!
  • Support and guide our strategic customers, focus on day-to-day resolution and proactively drive progress
  • Work closely with your team and our customers to identify, characterize, solve & recover from problems raised to the Technical Support team
  • Resolve technical issues through diligent research, reproduction, and troubleshooting, log and server analysis using industry standard as well as bespoke in house developed tools
  • Build and create standard methodologies for technical troubleshooting across different technologies, and craft Knowledge Articles that contribute to our self-serve support portal
  • Review and test new features before they are publicly available, including creating internal and customer facing assets, such as knowledge base articles or FAQs
  • Proactively identify improvement to business processes and policies to solve problems and get things done
  • Be an advocate for customers’ needs
  • Gather feedback from customers and engage the engineering, product, sales and marketing teams to improve our product through regular touchpoints and data driven reporting from the field
  • Act as focal point and technical subject-matter-expert for assigned customers and their application deployments in Atlas
  • Coach and mentor junior engineers on the team in new or emerging product areas, as well as cross-training peers in specialty topics

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data

Company Stage

Series F

Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth



Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility