Senior Staff Product Designer

Senior Staff Product Designer:

(Experience - 10+ years)

Role Overview:

We're seeking a Senior Staff Product Designer that can help us create breakthrough AI experiences and transform how enterprise users interact with intelligent technology.  In this role, you'll be helping customers unlock the full potential of AI in their daily workflows – from C-suite executives to frontline workers.

You'll drive the design vision for customer-facing products that solve real business problems, working directly with enterprise clients to understand their unique challenges and translate complex AI capabilities into solutions that feel natural and empowering. This is a rare opportunity to define the future of enterprise AI-powered UX, establishing new interaction paradigms that empower people with new AI capabilities.  You’ll establish new standards for customer-centric design and ensure every touchpoint reinforces our commitment to solving customer problems through thoughtful, strategic design.

What You'll Do

Champion Customer-Centric Design: Work directly with enterprise clients to deeply understand their workflows, pain points, and success metrics.  Conduct user research to deeply empathize with users and validate hypotheses.

Design Enterprise Solutions That Scale: Create customer-facing experiences that work seamlessly across organizations, balancing individual user needs with enterprise-wide requirements.

Shape AI-Driven Customer Experiences: Design intuitive interfaces that make complex AI capabilities accessible to non-technical users, ensuring customers can harness AI power without requiring data science expertise.

Drive Customer Success Through Design: Collaborate with Customer Success teams to identify friction points in the user journey and design solutions that improve adoption, retention, and customer satisfaction.

Lead Strategic Design Partnerships: Work directly with key enterprise customers as a design partner, co-creating solutions that address their specific industry challenges while informing our broader product strategy.

Evolve Design Systems: Build and maintain design systems that enable consistent, professional experiences across all customer touchpoints – from initial onboarding to advanced power-user workflows.

Prototype Customer Solutions: Develop customer-validated prototypes that demonstrate AI value propositions, using feedback to iterate rapidly and ensure product-market fit.

Influence Product Strategy: Use customer insights and usage data to advocate for design decisions that directly impact customer outcomes and business growth.

Mentor Customer-Focused Design: Guide the design team in developing customer empathy, enterprise design expertise, and the ability to balance user needs with business constraints.

What We're Looking For

10+ Years of Enterprise UX Experience: Proven track record designing customer-facing B2B/SaaS products and complex enterprise workflows -- preferably with experience in AI/ML applications.  Deep understanding of enterprise user personas, organizational dynamics, and the unique challenges of designing for business users across different roles and technical skill levels.

Strong Design Portfolio: An exceptional portfolio showcasing a wide range of enterprise solutions that improved customer outcomes, reduced complexity, and drove business results – with clear before/after customer impact stories.

Executive Stakeholder Engagement: Experience conducting C-suite interviews, facilitating executive workshops, and translating strategic business objectives into design requirements.

Business Vertical Experience: Experience designing for specific enterprise verticals (healthcare, finance, manufacturing, etc.) with deep understanding of complex, industry-specific workflows and compliance requirements.

Cross-Functional Collaboration: Strong partnership skills with Product, Customer Success, and Sales teams to ensure design decisions support customer acquisition, onboarding, and long-term success.

Customer Impact Track Record: Proven track record of improving customer business outcomes through design improvements.

Design Systems Excellence: Experience building scalable enterprise design systems with robust component libraries.

Bonus Points If You Have:

• Background in conversational AI, decision support systems, or workflow automation

• Experience working in a high-growth startup environment.