Unified Communication Architect

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

The Voice and Unified Communication Architect is responsible for transforming the way employees communicate and collaborate across Gilead Sciences through the implementation and adoption of best-in-class tools and services. This critical role will develop and maintain standards that empower the employee experience, improve productivity and enhance collaboration with modern voice, video conferencing, and meeting spaces.  As a member of the Employee Experience team, Unified Communications Architect will build and maintain strong relationships with vendors, suppliers, partners, and internal stakeholders to develop roadmaps with enhanced and emerging unified communications capabilities.

The Unified Communication Architect holds the responsibility of revolutionizing employee communication and collaboration at Gilead Sciences by adopting and implementing top-tier tools and services. This pivotal role involves establishing and upholding standards that not only enrich the employee experience but also boost productivity and foster collaboration through state-of-the-art voice, video conferencing, and meeting spaces. As a vital part of the Employee Experience team, the Unified Communications Architect will forge and sustain robust connections with vendors, suppliers, partners, and internal stakeholders. Together, they will craft roadmaps that incorporate advanced and emerging unified communications capabilities.

Essential Duties and Responsibilities

• Develop and maintain telephony and Unified Communications standards to meet the demands of a global science-oriented organization.

• Consult with key stakeholders about our telephony and Unified Communications capabilities and standards.

• Design voice, telephony and Unified Communications and the best practices surrounding their implementation.

• Establish and uphold quality and maintenance standards for the worldwide deployment and upkeep of global Unified Communication technology.

• Construct and maintain an efficient laboratory environment to assess incremental updates and evaluate novel tools and technologies.

• Engage in a high-performance delivery and operations team, ensuring an exemplary employee experience across conferencing, video, streaming, and voice services.

• Identify and implement communication solutions and services that cater to the organization's expanding needs and growth.

• Drive a transformation in employee work patterns and connections through innovative meeting room designs, physical spaces, and user-friendly devices.

• Explore emerging technological trends that could enhance workplace dynamics, evaluating their potential through continuous proof of concepts and pilot projects.

• Collaborate closely with IT counterparts, Facilities, IT Security, business stakeholders, partners, vendors, and managed service providers to uphold an exceptional user experience with telephony, Unified Communications systems, equipment, and spaces.

EDUCATION/EXPERIENCE/KNOWLEDGE& SKILLS:

Education:

• Bachelor’s degree in related discipline and ten years of related experience; or

• Master’s degree in related discipline and ten years of related experience; or

• PhD degree in related discipline and eight years of related experience; or

• Equivalent combination of education and experience.

Experience:

• Proven experience developing a strategy and roadmap for modernizing communications and collaborations technologies and experiences across the entire organization.

• Demonstrated thought-leader, capable of identifying and understanding technology trends and applying them to Gilead Sciences’ needs and use cases.

• Experience managing an application portfolio with a diverse set of unified communications solutions, including but not limited to phone services, fax services, IVR configurations, auto attendants, and conferencing solutions.

• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.

• Experience driving enterprise-wide technology adoption while understanding and adapting communications solutions to meet different needs across the organization.

• Experience with diverse technologies such as Zoom, Microsoft Teams, WebEx, CUCM, VC, SBCs & traditional telephony equipment.

• Experience managing relationships with telecommunications vendors

Knowledge/Skills:

• Comprehensive knowledge of unified communications and digital collaboration applications in enterprise organizations.

• Ability to multitask, work collaboratively across a matrix organization and ensure flexibility in a dynamic corporate and team environment.

• Ability to leverage both internal and external resources to expedite and deliver projects.

• Ability to work in a team environment, create timelines, and continually make necessary adjustments.

• Excellent writing, presentation, and oral communication skills

The salary range for this position is: $169,320.00 - $219,120.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.