Full-Time
Operations Manager Trainee
Deadline 8/18/27
PDS Health
Integrated healthcare support company
Compensation Overview
$25.25 - $35.25/hr
Brandon, FL, USA
In Person
Requires timely travel to multiple offices per day, including possible unplanned trips.
Bachelor's, Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Epic (EHR)
Requirements
- A high school diploma or equivalent is required.
- Five or more years of related work experience in operational management are required.
- A valid driver's license and automobile insurance are required, unless reliable alternate transportation permits timely travel between multiple offices.
- Reliable transportation is required for planned or unplanned travel to multiple offices per day.
- Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and profit-and-loss statements is required.
- Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
- Ability to make timely and accurate decisions using sometimes vague or limited information is required.
- Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising quality is required.
- Ability to prioritize tasks and projects with limited direction is required.
- Ability to read, analyze, and interpret common financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members is required.
- Ability to apply sound judgment, draw valid conclusions, and make decisions under pressure is required.
- Ability to interpret and apply policies and procedures is required.
- Ability to apply probability, statistical inference, fractions, percentages, ratios, and proportions to practical situations is required.
- Ability to communicate effectively and present information verbally and in writing is required.
- Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues is required.
- Organizational ability, a systematic approach to assignments, and problem-solving ability are required.
- Ability to create presentations and demonstrate strong presentation skills is required.
Responsibilities
- Complete the Operations Manager Development Program through structured curriculum, on-the-job application, and development meetings.
- Learn to independently manage a financially viable dental office within four to six months after timely completion of the development program.
- Model company culture, values, standards, and best operational practices while creating an environment that promotes the company's culture and values.
- Assess, hire, train, supervise, counsel, coach, and retain appropriate team members.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely, effective solutions.
- Execute the operational model consistently to meet office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Apply cash-management and accounting protocols.
- Support team development of the Perfect Patient Experience.
- Deliver leadership, coaching, and mentoring to identify and implement improvement opportunities.
- Maintain open communication with direct supervisors and raise issues and concerns early.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Gain proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
- Demonstrate competency in managing front-office and back-office teams by the end of the development program.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Perform other duties assigned by the direct supervisor that improve team member development outcomes.
- Travel to assigned offices as required, including planned or unplanned trips that may change without notice.
Desired Qualifications
- An Associate degree or Bachelor's degree is preferred.
- Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
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