Product Manager

About the Role

Arine is looking for a Product Manager to own the patient and provider outbound communications domain, with a specific focus on written clinical communications such as letters and documents. These communications play a critical role in driving medication adherence and outcomes, and are among the most compliance-sensitive and customer-visible surfaces in our product.

In this role, you will serve as the primary product partner for all letter-based communications across Arine’s customer base. You will work closely with the Product and Engineering leaders responsible for the underlying communications platform, as well as with our Document Engineering team, Clinical experts, Compliance, and Client Success.

While you will not be responsible for defining the core platform architecture from day one, you will be deeply involved in shaping how configuration, customization, and workflows are designed to scale efficiently. Over time, your domain expertise and hands-on ownership will meaningfully influence how the platform evolves.

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What You’ll Be Doing

Own the Outbound Communications Domain

• Serve as the single point of product ownership for patient and provider-facing letters and documents.

• Act as the internal expert on how outbound written communications are configured, generated, and delivered across clients and programs.

• Represent this domain in cross-functional planning, prioritization, and execution.

Lead Configuration Strategy & Governance

• Define standards and principles for client-specific configuration of letters, balancing flexibility with scalability and efficiency.

• Partner with engineering to influence configuration frameworks that reduce one-off work and support long-term maintainability.

• Help determine what should be configurable versus standardized as customer needs evolve.

• Ensure configuration decisions uphold clinical accuracy and compliance requirements.

Run Point on Customer-Driven Requests

• Triage and prioritize incoming customer requests related to letters in partnership with Client Success & Customer Support Architects.

• Translate recurring or high-impact customer needs into scalable product capabilities.

• Set clear expectations and tradeoffs between customization, turnaround time, and platform health.

Drive Operational Efficiency Through Product

• Map and continuously improve end-to-end letter workflows, identifying bottlenecks and opportunities for automation.

• Reduce manual effort and execution time for internal teams through better tooling, configuration, and process design.

• Define and track success metrics related to efficiency, quality, and customer satisfaction.

Partner Closely with Engineering, Clinical, and Compliance Teams

• Work day-to-day with the Document Engineering team to define requirements, clarify tradeoffs, and support delivery.

• Collaborate with Clinical and Compliance stakeholders to ensure communications meet regulatory standards and clinical intent.

• Provide informed input into longer-term platform decisions based on hands-on experience with real customer and operational needs.

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What We’re Looking For

Required Experience & Skills

• 3+ years of experience in product management or a related role.

• Experience owning complex, configuration-heavy products or workflows (e.g., document generation, CMS, workflow tools).

• Strong ability to analyze and improve end-to-end operational processes.

• Comfort working in regulated or compliance-sensitive environments (healthcare preferred).

• Experience partnering closely with engineering teams on system-level problems.

• Excellent written and verbal communication skills.

Mindset & Strengths

• Strong judgment in balancing customer needs with platform scalability.

• Systems-oriented thinker who enjoys bringing structure to ambiguous problem spaces.

• Comfortable owning a defined domain while influencing broader platform decisions.

• Self-directed and effective in fast-paced, evolving environments.

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Nice to Haves

• Experience with healthcare communications, pharmacy, or clinical workflows.

• Familiarity with document templating, configuration frameworks, or content management systems.

• Exposure to UX design for internal or configuration-heavy tools.

• Startup or high-growth company experience.

• Understanding of AI/ML concepts applied to content or workflow automation.

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Additional Information

• Travel: Up to 10%

• Remote Work: Private workspace and reliable high-speed internet required

Compensation & Benefits

The base salary range for this position is $120,000–$140,000/year, depending on experience, location, and job-related factors. This does not include additional compensation components, benefits, or perks.