Senior Account Supervisor @ Daniel J Edelman Holdings

About Edelman’s Crisis & Reputation Risk Practice:

The Global Crisis & Reputation Risk practice is one of the most respected and largest in the world, serving clients on complex crises and with 180 practitioners in more than 60 countries. The capabilities and diversity of talent have also grown to include former management consultants, digital leaders, sector experts, research and analytics. The Crisis & Risk team advises leading corporations, governments and institutions and their senior leaders on a broad range of crises including litigation, corporate malfeasance, societal matters, ethics and integrity, security risks (e.g., physical and data), product and service risks (e.g., safety, health) and financial.

About the Opportunity:

Edelman has an opening for an experienced communications practitioner with a crisis communications and issues management background.

While there’s no “typical” day in this role, a Senior Account Supervisor plays a key role in crisis planning, strategy development, and execution of response. We are looking for a team member who can dynamically and flexibly adjust to new information and other developments. The successful candidate must be comfortable working in a fast-paced environment with a “run to the fire” instinct.

Key responsibilities:

Supports day-to-day management of issues triage and response, including overseeing team coordination and client counsel
Leads research, planning, and development of comprehensive corporate and crisis communications campaigns (both proactive mitigation and reactive response)
Research trends to proactively counsel clients on their messaging and engagement in topics
Oversees account teams’ quality and operational performance, ensuring deadline adherence, reaction to industry trends, and ensuring plan execution maps to client objectives within budget
Take immediate action on client feedback
Supervise more junior staff by mentoring, motivating, coaching, and consistently providing feedback
Contribute to business development, including new business and organic growth with existing clients

Qualifications:

Minimum of 5 years of demonstrated experience in public relations with at least 3 years in issues management, preferably in an agency setting
A bachelor’s degree or equivalent work experience
Excellent client relationship skills and experience giving counsel on strategy, approach, and execution
Excellent writing ability
Media strategy and message development skills to lead execution of planning, messaging, and storytelling on behalf of clients
Experience in working in new business, driving proposal development and opportunities for the team
Strong organizational, scheduling, and time/project management skills; possess the ability to multiple deadlines simultaneously
Demonstrated ability to work within a small team and large global network
Experience growing and developing talent
Available to travel onsite with regionally headquartered clients (conditions permitting)

#LI-MB

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

For more information please visit: www.edelman.com

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Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.

Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.

Key responsibilities:

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