Delivery Assurance Manager @ Anglian Water

QA & Testing (1)

Delivery Assurance Manager

Salary: circa £57,792 and car allowance

Location: East Anglia area – Peterborough, Huntingdon, Lincoln, Colchester, Milton Keynes, Northampton or Norwich

Working Hours: Full-time 37 hours.

Who are we?

Join the team that keeps water flowing and communities thriving.

At Anglian Water, we know that every drop counts — and behind every reliable service is a team of dedicated people making it happen. Our Integrated Metering Repair Water Recycling Team plays a vital role in maintaining the systems that help deliver sustainable water management across the region.

We’re looking for practical problem-solvers and team players who want to make a real difference. In this role, you’ll help repair and maintain metering equipment that supports accurate water use, improves efficiency, and protects our environment for future generations. No two days are the same — from diagnosing faults to delivering hands-on solutions in the field, you’ll be part of a team that keeps our water recycling operations running smoothly.

If you enjoy working outdoors, solving challenges, and being part of a supportive team that takes pride in doing meaningful work, this could be the opportunity for you. At Anglian Water, you won’t just build a career — you’ll help safeguard one of our most precious resources.

What you will be doing as our Delivery Assurance Manager

The Delivery Assurance Manager is a senior member of the IMR WR Leadership team, responsible for establishing an ISO principle compliant quality assurance model and then maintaining quality assurance and quality control accuracy. The role is accountable for working with the Head-of-IMR to design, implement and maintain the IMR WR quality assurance framework—covering KPI management, document control, quality processes, programme audits, management checks, and compliance monitoring.

The role requires visionary leadership style with excellent collaborative skills, to influence multiple stakeholders and impart a continual improvement attitude throughout the Alliance. It will require continual oversight of partner and central programme team delivery performance, ensuring governance standards across the Alliance are consistently monitored, controlled and assured. The role must always remain independent of external influence and maintain demonstrable professional competency aligned to Alliance, AWS, and regulatory expectations.

The role oversees the effective implementation of the Three Line-of-Defence (LoD) assurance model, working with a Delivery Assurance Coordinator to provide a routine planned and reactive auditable

programme assessment of all functions within the hub-and-spoke organisational design. It will need to support assurance of partner compliance to contractual obligations, and through all management levels, ensuring that everyone is working in accordance with the Alliance governance and performance requirements, using targets agreed through the Partner Management Group.

The role will be the owner of the Key Performance Indicator (KPI) methodology which inputs into the Contracted Annual Performance Indicators (API). This ensures that all IMRWR partners operate to clear standards, predictable delivery disciplines and a single version of the truth. The assurance activity is risk based, independent, transparent and aligned with Anglian Water’s wider governance expectations. When required the Delivery Assurance team may also be used in an NEC Supervisor capacity to support the NEC ECC PM in evaluating allowable costs and supporting any defects management.

Key Responsibilities

Own the development of an Integrated Quality Assurance and Quality control system, establishing quality related records, databases and systems used across IMRWR are accurate, controlled and maintained.
To work on the capture and development of key areas of the Governance & Controls Handbook, developing supporting how-to-guides, process maps and facilitate the induction of new staff into the Alliance.
To assist process owners within the Alliance to develop, quality check, modify their process in liaison with the Headof-IMR-WR.
Work Collaboratively with Alliance Programme and Partner SLT’s to support quality management system updates.
Lead the delivery of an IMR-WR assurance programme, ensuring independence and clear audit standards
Oversee internal audits completed by technical teams and ensure they align to the published assurance plan
Work with the Data & Systems Manager to continually improve the communication of quality performance and trends.
Promote continuous improvement across compliance, assurance, document control and planning standards

Key Skills & Behaviours

Extensive experience in Quality management e.g. auditing, process development, quality improvement
Able to apply principles of ISO requirements to practical situations to develop or maintain compliance.
Extensive experience in the utility sector (water, energy, nuclear) or major infrastructure, with experience in managing complex, long-term construction projects
Significant operational delivery experience in Water Recycling Networks
NEC Certification: NEC3 or NEC4 Project Manager Accreditation is generally considered essential or highly desirable for the role.
Successful completion of recognised Lead Auditor course
Specialist with depth and/or breadth of knowledge in Quality Improvement or programme management
Strong organisational, prioritisation and time management skills.

As a valued employee, you’ll be entitled to:

Personal private health care
26 days annual leave – rising with length of service
Flexible working
Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
Bonus scheme
Flexible benefits to support your wellbeing and lifestyle.

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Please Note

This opportunity is open to all internal candidates. However, in accordance with our redeployment process, priority will be given to colleagues whose roles are directly impacted and are at risk of redundancy. Applications from those not at risk of redundancy will only be considered if no suitable candidates from the affected group are successful.

If you feel you have what it takes to add value to the team, then please apply today.

Delivery Assurance Manager

Anglian Water

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