About TruckSmarter

Logistics is one of the single largest industries in the world. Globally, logistics is an $8-$12 trillion dollar industry and in the US alone, ~$2 trillion, representing ~10% of GDP. A single percent of improvement drives profound change to every corner of the world --- from the cost of our goods, to the livelihoods of local communities, to even the impact on our environment. To reshape the industry, at TruckSmarter, our focus is first on truck drivers. Trucks move 71% of freight in America (~$800bn annually) & the trucking industry represents nearly 6% of the full-time jobs in the country. If you look around you, every item has sat on a truck at one point on its journey to you. However, despite the industry being one of the greatest levers of innovation throughout history, it is still deeply fragmented & structurally misaligned. Our mission is to fix that --- and we need your help.

The Role

This portfolio collections lead will be responsible for managing a portfolio of outstanding invoices for TruckSmarter’s growing factoring business. This role requires excellent communication and negotiation skills, an ownership mentality, and the ability to work well under pressure. The collector will build and maintain relationships with brokers and carriers to resolve outstanding invoice issues, ensure timely payment, and streamline payment processing. 

Responsibilities

• Ownership over end-to-end collections for a portfolio of outstanding invoices for an assigned book of business.

• Manage an outsourced collections agent who will assist with workload.

• Build and maintain relationships with debtors (brokers and carriers) to ensure timely payment and/or issue resolution.

• Create, negotiate, and execute on payment plans with clients as needed.

• Maintain accurate and up-to-date records of all collection activities and customer interactions.

• Work with other teams to resolve issues related to billing, invoicing, and payment processing.

• Take steps to increase business profitability through proper collection activities on all past due open items.

• Ensure compliance with company policies and procedures related to collections and customer interactions.

Requirements

• High school diploma or equivalent; bachelor’s degree in business or a related field preferred

• 2+ years of experience in collections, accounts receivable, accounts payable, customer success, or a related field

• Strong understanding of the trucking industry and related payment and invoicing processes preferred 

• Excellent communication and negotiation skills

• Works well under pressure and meet deadlines

• Able to prioritize workload and manage multiple tasks and responsibilities 

• Strong problem-solving skills, including proven ability to identify problems and investigate and implement solutions

• Proficient with relevant software systems and tools, including Microsoft Office

• Comfortable working in a fast paced startup environment where systems and policies are ever changing 

• Capacity to work both independently and as part of a team

We would love to have you be a part of something special. Send us a note if you’re interested!