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Senior Manager
Customer & Product Insights
Confirmed live in the last 24 hours
Locations
Chicago, IL, USA • New York, NY, USA • Boulder, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Research
Requirements
  • Passionate about People: you think of our customers as human beings, with an eye toward their needs and challenges, and can help us see our product through that lens
  • Analytical: you can tackle vague, complex problems using data (qualitative & quantitative) and logic. You excel at finding patterns and meaning in the data, articulating the “so what,” and translating insights into strategic, actionable recommendations
  • An Influencer: you have strong communication skills to effectively promote product innovation strategies and cross-functional partnerships; you can develop executive-level presentations that are insight-driven and recommendations-focused
  • A Holistic Thinker: you don't just report the numbers and the findings; you understand business context; you're entrepreneurial, collaborative, creative, and can tie everything back to strategy
  • Collaborative: you can work with multiple stakeholders to accomplish a shared goal and you actively solicit and respond to critical feedback when appropriate
  • Adaptable: you're a quick learner who thrives in fast-paced environments, and you understand the importance of balancing a culinary mindset with business objectives
  • Detail-oriented: you're careful and thorough in accomplishing tasks and have great project management skills
  • Scrappy: you can quickly make sense of ambiguous situations, roll up your sleeves and get the job done
  • 5+ years experience in consumer, product or user insights & research
  • Experience with a broad range of qualitative and quantitative research methods. Understanding of research industry best practices and comfort with weighing the pros and cons of different research approaches. Able to have a thoughtful discussion with a vendor about research design and methodology
  • Passion for driving clear insights paired with business context to drive action
  • Bonus: Experience in CPG, D2C, FoodTech or Retail companies
Responsibilities
  • Lead and support on a variety of research initiatives including whitespace identification, macro trend analysis, NPD innovation pipeline research, customer segmentation and personas, customer journeys, CX, foundational brand research, competitive landscape, new category launches, product development, etc
  • Act as a copilot to the Product Management team in developing and executing product strategies roadmaps
  • Partner with stakeholders from Marketing, Culinary, Operations, Tech, etc. to gain perspective on customer challenges and cross-functional considerations
  • Translate product and business needs into learning plans, identifying appropriate research methodologies to answer questions with quality and speed
  • Analyze and synthesize multiple data sources, determine the key insights and identify business implications and recommendations
  • Champion the consumer voice and user experience in creative ways and through excellent storytelling and presentations
HelloFresh

10,001+ employees

Food & Meal Kit Delivery Service
Company Overview
HelloFresh’s mission is to change the way people eat forever by aiming to provide every household with wholesome, homemade meals – no shopping and no hassle. The company’s meals are carefully planned, carefully sourced and delivered to the front door of each customer at the time most convenient for them.
Benefits
  • Competitive Salary & 401k
  • Generous Parental leave & Flexible PTO
  • Health, vision, & dental insurance
  • 75% discount on HelloFresh Subscription
  • Snacks, coffee, & catered lunches
  • Company sponsored outings
Company Values
  • Speed & Agility
  • Data Drivenness
  • Learning Never Stops
  • Egoless Environment
  • Relentless Prioritisation
  • Customer Centricity
  • Long-Term Orientation
  • Come as you are