Job Responsibilities:

• Ensures that the patients have timely access to the care team for transitional or urgent care. This will include scheduling follow up visits after an Emergency Department or Hospital discharge.
• Assists patients scheduling appointments, annual wellness visits, monitoring groups with chronic conditions, and doing patient follow up.
• Assists with outreach to patients within 48 hours of discharge to review discharge instructions, perform a medication reconciliation, review test results.
• Builds and maintains relationships with practice staff, practice care team and community resource partners.
• Attend and participate in regular conference calls, team huddles, meetings, and coordinating regular email updates to ensure alignment of activities, discuss developments, and exchange information
• Assists leadership in developing program visions, goals, and objectives.
• Assists with patient outreach via the phone to close gaps in care, provide up-to-date healthcare information, helping patients understand their health status, answer questions, and ensure their medical history is updated in our record.
• Boone Health has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
• Performs other Responsibilities as Assigned.

Minimum Qualifications:

• Degree: Associates Degree
• Experience: 2-5 Years’ Experience in a healthcare setting
• Supervisor Experience: None Required
• License/Certifications: LPN License/Certification

Preferred Qualifications:

• Experience: 5-10 years