Full-Time
Customer Experience Associate 2
Conduent
10,001+ employees
BPO and digital solutions provider
No salary listed
Bengaluru, Karnataka, India
In Person
 Customer Experience & Support (1) |
|---|
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- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Maintains appropriate licenses, training, and certifications.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet service level agreements.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.
Company Size
10,001+
Company Stage
IPO
Headquarters
Florham Park, New Jersey
Founded
2017
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Simplify's Take
What believers are saying
- Q2 2026 qualified new-business pipeline reached roughly $3 billion, up 11% year over year.
- Conduent signed Quarterhill for tolling and Modaxo for transit, unlocking $234 million.
- Management expects $100 million of annual cost savings from 2026 transformation actions.
What critics are saying
- Conduent's largest commercial client ends in Q3 2026, hitting CEM revenue immediately.
- Q2 2026 revenue fell 11.9% to $531 million, while adjusted EBITDA margin dropped to 3%.
- If government Medicaid ramps slip, Conduent's post-transportation shrinkage turns into a stranded-cost trap.
What makes Conduent unique
- Conduent runs Medicaid, claims, and tolling platforms across governments and regulated industries.
- Its Next Generation CX Platform translates 90-plus languages in real time.
- The 2026 portfolio exit from transportation sharpens focus on core BPO workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Holidays
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Company News
Conduent Inc reported Q2 2026 revenue of $531 million, down 11.9% year-over-year from $603 million. Adjusted EBITDA fell to $16 million from $23 million in Q2 2025, with margins declining 80 basis points to 3%. The company completed the sale of its Transit and Tolling businesses for $234 million in gross proceeds plus a 7% equity stake in Quarterhill, exceeding its $200 million portfolio action commitment. Conduent recalibrated its 2026 revenue guidance to $2.15 billion to $2.25 billion, excluding discontinued operations. Adjusted EBITDA guidance was set at $140 million to $170 million. The company's qualified new business pipeline grew 11% year-over-year to approximately $3 billion. Adjusted free cash flow improved by $81 million in the first half of 2026 compared to the prior year.
Conduent appoints Anna Novoseletsky as Executive Vice President, General Counsel and Secretary. Conduent has appointed Anna Novoseletsky as Executive Vice President, General Counsel and Secretary, strengthening its executive leadership as the company continues advancing its technology-driven business transformation. In her new role, Novoseletsky will oversee Conduent's global legal, compliance, risk, and human resources functions while serving as a member of the executive leadership team. Novoseletsky joins Conduent with extensive experience in corporate governance, global payments, regulatory affairs, and strategic transactions. Most recently, she served as Chief Legal Officer, Chief Compliance Officer, and Corporate Secretary at Cantaloupe, where she led legal and compliance initiatives while supporting mergers and acquisitions. Before that, she spent more than a decade at Discover Financial Services, advising on global payments, product innovation, and regulatory matters across more than 20 countries. The appointment comes as organizations operating in highly regulated industries face increasing complexity around AI adoption, data privacy, cybersecurity, and evolving compliance requirements. As enterprises accelerate digital transformation, legal leadership is becoming a strategic function that helps organizations balance innovation with governance, risk management, and regulatory compliance. Conduent, which delivers digital business solutions for government agencies, healthcare organizations, and commercial enterprises, continues to expand its use of technologies such as artificial intelligence, automation, cloud computing, and advanced analytics. Strengthening executive leadership in legal and governance aligns with the company's broader efforts to support long-term operational transformation and responsible technology adoption. The appointment reflects a broader trend across the technology industry, where companies are reinforcing executive teams with leaders who combine legal expertise with business strategy. As AI and digital services become increasingly embedded in enterprise operations, governance and compliance are playing a more central role in enabling sustainable innovation and maintaining stakeholder trust.
Conduent Incorporated has appointed Anna Novoseletsky as executive vice president, general counsel and secretary. In this role, she will lead the company's global legal, compliance, risk and HR functions and serve on the executive leadership team. Novoseletsky previously served as chief legal officer, chief compliance officer and corporate secretary at Cantaloupe, where she led legal, governance and compliance functions whilst supporting strategic growth initiatives including M&A. Before that, she spent over a decade at Discover Financial Services as general counsel for its global payments business across more than 20 countries. She earned her Juris Doctor from Northwestern Pritzker School of Law and holds bachelor and master of laws degrees from the National Law Academy of Ukraine.
Conduent named a Leader in 2026 NelsonHall Benefits Administration NEAT Evaluation for the ninth year running. July 15, 2026 Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced it has been named a Leader in the 2026 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) for Benefits Administration (Overall Market Segment). This marks the ninth year running that Conduent has earned status as a Leader, recognizing its continued innovation, deep industry expertise and ability to help organizations simplify increasingly complex benefits administration. The NelsonHall NEAT report highlights Conduent's comprehensive benefits administration capabilities, including its integrated Life@Work Connect Experience platform, AI-powered technologies and strong ability to deliver personalized employee experiences while helping employers improve operational efficiency and manage costs. "Conduent has been recognized as a Leader in NelsonHall's 2026 Benefits Administration NEAT evaluations, reflecting its strength in delivering fully outsourced benefits administration at scale, supported by ongoing investment in AI-enabled service delivery," said DeeAnna Warrington Principal Analyst, HR & Talent NelsonHall. "Capabilities such as the Conni virtual assistant, predictive analytics, and intelligent automation, embedded within the Life@Work Connect platform, enable more proactive engagement, improved cost management, and consistent, high-volume service delivery across complex benefits environments." "As employers continue to navigate rising healthcare costs, changing workforce expectations and increasing administrative complexity, they are looking for partners that combine technology innovation with deep operational expertise," said Kimberly Marshall, Chief Commercial Officer, Conduent. "Being recognized by NelsonHall for the ninth year running reflects our continued investment in AI, analytics and digital platforms that help our clients simplify benefits administration, improve employee engagement and deliver measurable business outcomes." Helping Organizations Modernize Benefits Administration According to NelsonHall, Conduent continues to strengthen its leadership through investments in AI-driven personalization, predictive analytics and workflow orchestration that improve both employee experiences and administrative efficiency. Conduent's Life@Work Connect Experience platform integrates health, wellness and retirement benefits through a single digital experience and includes: * AI- and GenAI-powered capabilities, including the Conni virtual assistant, delivering personalized guidance, educational resources and decision support * Advanced analytics that improve enrollment decisions, employee engagement and cost management * Integrated total rewards capabilities that provide employees with a holistic view of benefits, compensation and incentives * An extensive partner ecosystem supporting wellness, financial wellbeing and employee engagement * Predictive analytics designed to help employers better manage healthcare costs while improving employee outcomes According to NelsonHall, Conduent's continued investment in AI-powered personalization, predictive analytics and workflow automation enables organizations to better manage benefits complexity while improving employee engagement and outcomes. The report also highlights measurable client results following implementation of Conni within the Life@Work Connect Experience platform, including: * 101% increase in employee use of decision-support tools that help align healthcare choices with individual needs and goals * 86% of employee inquiries successfully resolved by the Conni intelligent assistant, accelerating HR support and improving the employee experience To read a custom version of the NEAT report, visit: Conduent Custom 2026 NEAT report on Benefits Admin About NelsonHall NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis. About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum - creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com. Trademarks Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.
Conduent recognized on TIME's America's Best Companies 2026 list. Award based on employee satisfaction, financial performance and sustainability transparency FLORHAM PARK, N.J.-(BUSINESS WIRE)-Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced it has been recognized on TIME's inaugural edition of American's Best Companies list. The list can be viewed on time.com at https://time.com/article/2026/07/09/americas-best-companies-2026/. For the first time, TIME and Statista are awarding the titles of "America's Best Companies 2026" through an independent survey assessing the nation's top-performing organizations across key dimensions. The TIME America's Best Companies 2026 ranking identifies top-performing U.S. companies using a data-driven evaluation across these areas: * Employee Satisfaction: Based on ~217,000 employee surveys assessing workplace culture, pay, conditions, and employer reputation * Financial Performance: Analysis of revenue growth, profitability, and asset performance using multi-year financial data * Sustainability Evaluation of environmental impact, social responsibility, and governance practices using standardized ESG metrics "Being named one of TIME's America's Best Companies reflects what matters most, our people, our performance, and our principles. As we transform into a faster, more accountable, more outcomes-driven organization, our associates continue to bring the empathy, innovation, and ownership that define who we are," said Harsha V. Agadi, President and Chief Executive Officer, Conduent. "This recognition reinforces that our commitment to our people and to responsible, high-performance execution is both resonating internally and delivering measurable impact for our clients and the communities we serve." About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum - creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Trademarks Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners. HiTechNectar send you the latest trends and best practice tips for online customer engagement: Receive Updates: HiTechNectar hate spams too, you can unsubscribe at any time.