Operations Lead

A Hybrid working model

We have embraced a hybrid working model, which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people . Please speak to the Talent Acquisition team to find out more information.

What does a Operations Lead do at Hogarth? 

Our client is one of the world’s most recognised brands, a global technology company who consistently delivers innovation combined with beautiful design. The Operations Lead is responsible for bringing operational excellence to the EU region.

The Operations Lead will support Hogarth Senior Leadership to deliver world-class marketing communications through knowledge, strategy, and exceptional planning. They will be a master of communication and logistics with both a forensic eye for detail and an understanding of the bigger picture. They will be an expert facilitator representing Operations in all aspects, from reporting and insights to process mapping and planning. They will encourage teamwork, cooperation, and productivity, supporting all functions of the business to work seamlessly together. They will provide impeccable professional delivery in their role and build strong relationships whilst strategizing process improvements.

The ideal candidate must be an operations professional, demonstrate an advanced understanding of agency ways of working, project management methodologies and tools and be able to partner with diverse and dynamic teams across project management, production, language services and finance to deliver excellence for our client. To be effective, the successful candidate will need to leverage their superior problem-solving skills, judgment, and excellent relationship-building capabilities.

Key measures of success:

• Continuous delivery of all EU projects, striving for excellence at every step.
• Ensure operational excellence is maintained at all times.
• Develop and own a strong strategic partnership with our client teams.
• Effective team leadership across multiple locations.
• Implement global initiatives and deliver against the business and client needs.
• Ability to change and influence, ensuring EU is leading the way on the global stage.

Key Responsibilities:

Process and Operations

• Lead year round planning of projects including:
  • Timeline tracking
  • Resource mapping
  • Talent team relationship
  • Onboarding of resource for large scale programmes
  • Collaboration with IT Lead on tech and infrastructure requirements
  • Work with wider team on training plan and development
  • Oversee security and compliance
  • Own and maintain operational playbook
• Responsible for reporting and presenting key insights to leadership.
• Driving reviews and analysis of internal and client facing hindsight’s, SLAs and KPIs to ensure best practices adopted.

• Ensure correct management of volume demand and resource allocation
• Key contact for internal operational escalations.
• Collaborate with operational counterparts globally to share best practices and key learnings
• Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business critical risks are identified.

 Collaboration 

• Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders.
• Motivate and drive the integrated team towards forward progress, action and results
• Effectively and impartially navigate teams with conflicting priorities.
• Build a close working relationship with our Global Operations and Program Management

Leadership

• Ensure operational frameworks and best practices are embedded across the account.
• Champion Hogarth culture; a guardian of our values.
• Lead by example demonstrating both professionalism and passion.
• Take ownership and find solutions.
• Cultivate fresh-thinking, collaboration, respect and inclusivity.

Strategy and Financials

• Work with the function leads to build out a future facing production model that delivers on the client’s evolving needs.
• Partner with Business Director and Commercial leads to deliver revenue and agreed contribution and profitability targets.
• Lead special projects, using data and insight to build out the business scenarios and recommendations.
• Work closely with leadership team to flawlessly deliver work that meets the client’s business needs.
• Demonstrate solid commercial knowledge and financial acumen.
• Implement operational governance and best practice across the business.
• Contribute to regular business reviews to Director level (and above).

Requirements

• Experience within a global production environment and/or a creative agency environment, with demonstrable operations experience.
• An appreciation for how great work gets done and a commitment to ensuring flawless execution.
• Ability to prioritise and work effectively within tight time frames.
• Strong management, collaboration and communication skills; effectively prioritise and actively manage internal and client stakeholders.
• Commercially focused with a passion for delivering and exceeding results.
• Focus on continuous improvement.
• Experience managing the rollout of new tools and systems.
• Demonstrated experience of successfully working within a virtual team environment.
• Experience with complex decision and planning processes.

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